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Amerit Consulting · 1 week ago

Customer Service / Complaint Specialist

Franklin Lakes, NJ

Contract

Onsite

New Grad, Entry Level

$30/hr - $33/hr

Amerit Consulting is a fast-growing staffing and consulting firm serving Fortune 500 companies and small to mid-sized organizations. They are seeking a Customer Service / Complaint Specialist responsible for administrative data collection, data entry, and customer-facing support activities, requiring strong communication skills and attention to detail.

ConsultingHuman ResourcesInformation TechnologyStaffing Agency

Hiring Manager

Lalit M.

Responsibilities

Perform administrative data collection and data entry, primarily using Excel spreadsheets

Communicate with internal and external customers via phone, email, physical mailings, and conference calls

Spend approximately 50% of time on phone calls and 50% on email correspondence

Collect, document, and maintain accurate contact and case-related information

Triage complex customer inquiries, identify appropriate resolution paths, and minimize hand-offs

Route calls to appropriate departments and take ownership of resolution when multiple teams are involved, including follow-up with customers

Make outbound calls to customers to verify receipt of field action notifications

Navigate large medical facilities to identify appropriate contacts for acknowledgment of corrective action notices

Maintain detailed records of outbound calls, including representative names, titles, and product disposition details

Escalate unresolved or high-risk concerns to management as appropriate

Ensure compliance with all client policies, procedures, and applicable regulatory requirements

Perform additional duties as assigned

Qualification

Microsoft ExcelCustomer service experienceRegulated industry experience21 CFR 820 knowledgeISO 13485 knowledgeProfessional phone etiquetteVerbal communicationSelf-motivatedAttention to detail