Info-Matrix Corporation · 1 day ago
Document Manager (25% Onsite)
Middletown, PA
Full-time
Onsite
Senior Level
5+ years expInfo-Matrix Corporation is actively seeking a Document Manager to join our team! The role involves defining, coordinating, and reviewing program documentation to ensure compliance and support iterative delivery across projects.
Information TechnologySoftware
Responsibilities
Define, coordinate, track, and review all program documentation and deliverables across client Program
Interface directly with the delivery teams and architecture governance to ensure documentation is accurate, compliant, and supports iterative delivery
Control and report on the flow of documentation for all aspects of the program throughout the lifecycle of requirements, design, development, training, operations and maintenance
Drive the software development team to complete documents and ensure the quality of the result
Develop, establish and audit the standards for the development, review, approval, and maintenance of documentation, aligning with PMI's Organizational Project Management (OPM) framework, agile delivery, and enterprise frameworks
Implement and monitor quality control processes to ensure documentation supports iterative release cycles, meets compliance, regulatory, and operational standards
Maintain traceability between architecture design, user stories, and test cases
Drive teams to complete high quality documentation on time
Provide final approval of documents readiness
Develop, organize and maintain document templates, hierarchies, process workflows, and tracking instrumentation that align with processes and procedures
Deploy structured approaches to manage document versions, archives, and access controls, guaranteeing accurate dissemination and usage across project teams
Maintain a configuration management system that facilitates traceability of changes while ensuring alignment with governance protocols
Develop and oversee procedures and policies that standardize documentation practices
Train, track and coach staff to follow the policies and procedures
Track, measure, and report on adherence to standards of quality, commitments, and risks related as defined by the policies for document control
Lead the integration of documentation processes across the organization's portfolio, program, and project levels
Monitor compliance with organizational procedures and establish document audits for continuous improvement
Coordinate document creation, review, approval, and review across cross-functional teams
Act as a liaison between the PMO and operational project teams to facilitate governance adherence and provide training or mentorship related to documentation management
Collaborate with Scrum Masters and Product Owners to ensure documentation readiness aligns with sprint objectives
Serve as the central repository for project documentation and ensure effective knowledge-sharing practices within the organization
Actively contribute to lessons learned databases, aligning industry best practices and PMI standards
Ensure documentation supports onboarding, cross-training, and operational readiness
Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the client. This documentation shall follow the format and / or templates as instructed by the client
Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients
Lead and participate in project team activities for system work efforts related to enterprise systems
Work independently to accomplish the tasks and duties assigned
Adhere to and follow all client standards, policies, and procedures
Utilize various software and/or technology tools to perform job duties
Perform tasks and other duties as related to this position and role and assigned by the client
Qualification
Required
Excellent qualitative analysis skills for written documentation to ensure clear, concise and standardized description of the system and components
Excellent proofreading skills to ensure documents are error-free
Excellent technical architecture and business analysis skills to review the content for accuracy and completeness
Familiarity and thorough understanding with SAP and Microsoft Dynamics implementation documentation requirements
Thorough understanding of PMI's OPM framework and PMO structures, including their role in standardizing methodologies and oversight
Proven ability to create, maintain, and report metrics for document quality, document status, and schedule
Capability to implement high standards for organizational process assets and manage version control using specialized tools
Expertise project management information systems (PMIS) like Microsoft Project used for documentation delivery tracking
Expert in O365 tools to include word, excel, PowerPoint, SharePoint, and MS Teams
Familiarity with SDLC tools like Jira and MS ADO
Ability to interpret and document process flows, functional specifications, data flows, and interface definitions
Ability to validate alignment between functional documentation and architectural intent
High proficiency in verbal and written communication of expectations and mentoring teams in standardized practices
Capable of translating technical concepts into clear, accessible documentation for diverse audiences
Ability to evaluate documentation and PMO processes critically and improve them in line with evolving organizational strategies and tolling industry standards
Significant experience leading documentation deliveries for large projects
5+ years' experience leading documentation efforts for software development projects of teams of 60-100+ staff
5+ years' experience developing and maintaining documentation for major software programs
Management experience related to leading documentation, software and infrastructure staff to complete required documents
Demonstrated ability to collaborate with peers across business lines while working with the leadership team to deliver significant milestones
Two or more greenfield projects from startup to operations and maintenance
Call center and retail operations and related training plan development experience
Bachelor's or Master's Degree in Information Systems, Computer Science, or Technical Communication
Preferred
PMP® (Project Management Professional)
CIW Documentation Specialist or ECM Practitioner
ITIL Certification
Agile Certifications (PMI-ACP®) or SAFe® Agilist (SA) or SAFe® Scrum Master (SSM)
Benefits
Customized Medical, Dental, and Vision Plans
Generous PTO & 11 paid holidays
Short-term and long-term disability, life insurance, and AD&D insurance.
401(k) plan with company match
Company
Info-Matrix Corporation
Founded in 1996 by technology industry veteran Joe Gondek, Info-Matrix Corporation has grown from a small Central Pennsylvania startup into a leading IT solutions provider with a reputation for innovation, integrity, and exceptional service.
51-200 employees
H1B Sponsorship
Info-Matrix Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (2)
2021 (5)
2020 (15)
Funding
Current Stage
Growth StageCompany data provided by crunchbase