Hilb Group | HR Consulting Practice · 1 week ago
Field Service Technician
Massachusetts, United States
Full-time
Onsite
New Grad, Entry Level
$19/hr - $22/hrHilb Group is representing New England Spas, a company dedicated to providing excellent service and products for over 40 years. The Service Technician will be responsible for servicing and repairing high-end home appliances, primarily working autonomously in the field and communicating with customers to ensure their needs are met.
Management Consulting
Hiring Manager
Laura Fontaine
Responsibilities
Troubleshoot and isolate hot tub/sauna problems and repair (including mechanical, electrical and plumbing)
Process invoices and log job details using the computer system in a timely manner
Communicate with customers in a professional manner, discuss any added service that may need to be performed
Maintain the inventory on your service vehicle ensuring that you have the parts necessary for upcoming service visits
Assist in training new employees as requested
Become a hot tub/sauna water care expert with a full understanding of the supplies and chemicals necessary to maintain proper water chemistry
Attend and contribute to staff meetings
Attend manufacturer service training and obtain training certificates
Qualification
Required
High school degree or equivalent is required
Valid driver's license and clean driving record are required
Computer proficiency required
Proficient in Microsoft Office Suite; including Word Excel and Outlook
Tenacity to find and fix problems
Strong organizational and communication skills
Ability to work outside in varying weather conditions
Preferred
Some mechanical, electrical, plumbing, carpentry, auto maintenance & repair, or other technical experience preferred
Benefits
Flexible schedule
Medical, Dental and Vision Insurance
Vacation, Sick and Holiday time
Company provided laptop and vehicle
Cell phone allowance
Bonus, commission and overtime opportunities
Company
Hilb Group | HR Consulting Practice
From employee handbooks to recruiting for key roles to staying up-to-date on compliance requirements, human resources can be time-consuming and complex — but it doesn’t have to be.
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase