Field Service Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

HERMLE USA ยท 1 day ago

Field Service Engineer

positionGreater Phoenix Area
timeFull-time
remoteOnsite
seniorityMid Level

HERMLE USA, Inc. is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, providing high precision machining centers and technical support. They are seeking a Field Service Engineer to support customers through troubleshooting, installation, and maintenance of their products while ensuring customer satisfaction.

AppsCustomer ServiceManufacturing
Hiring Manager
Araceli Mercer
linkedin

Responsibilities

Support of customers with telephone and on-site troubleshooting and diagnosis procedure
Work in an unsupervised environment to provide installation, troubleshooting, repair, and preventive maintenance services for Hermle's products at customer locations in a timely manner
Identification of machine spare parts for quoting purposes
Briefing and training of customers
Installation of retrofits
Periodic overseas travel to Germany for learning the product line and maintaining that product knowledge
Working with SAP-Software
Daily work time reporting through time management system
Weekly submission of service reports as well as expense reports
Performs other duties and responsibilities as requested

Qualification

Troubleshooting mechanical issuesTroubleshooting electrical issuesHeidenhain control systemsSiemens control systemsCNC machines knowledgeHydraulics understandingPneumatics understandingComputer proficiencyProfessional interactionMicrosoft Office knowledge

Required

Experience in troubleshooting mechanical and electrical issues of machine tools
Knowledge of Heidenhain and/or Siemens control systems
Proficient knowledge of electronic and mechanical aspects of CNC machines, preferably 5-axis machines
Understanding of hydraulics and pneumatics in machine tools
Proficiency in using computers
Professional Interaction with Customers
Microsoft Office knowledge is mandatory
Extensive travel is required (including international)

Company

HERMLE USA

twittertwitter
company-logo
HERMLE USA, located in Franklin, WI is the North American Headquarters of Maschinenfabrik Berthold Hermle AG, Gosheim, Germany, and provides North America's leading manufacturers with the finest high-precision machining centers and world-class technical customer support.
dateFounded in 1997
location
Franklin, Wisconsin, USA
people-size11-50 employees
web-link
http://www.hermlemachine.com

Funding

Current Stage
Early Stage

Leadership Team

leader-logo
Gunther Schnitzer
President & CEO
linkedin
Company data provided by crunchbase