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Silverfort · 18 hours ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Silverfort is on a mission to bring identity security everywhere, and they are seeking an Enterprise Customer Success Manager to ensure the success and satisfaction of their Enterprise customers. This role involves collaborating with cross-functional teams to deliver maximum value, building strong relationships with customers, and acting as their advocate internally.

Cyber SecurityEnterprise SoftwareIdentity ManagementNetwork Security

Growth Opportunities

Responsibilities

Serve as the primary point of contact for 30-40 Enterprise customers, fostering strong relationships built on trust and collaboration

Regularly conduct check-ins, technical health checks, and EBRs with customer leadership to understand the unique business objectives and challenges of each customer and align Silverfort's solutions to effectively meet their needs

Partner with your Customer Solution Specialist to onboard and implement Silverfort's solutions for new customers and ensure adoption, drive satisfaction, and minimize Time-to-Value

Develop and execute strategic account plans, outlining clear objectives, milestones, and success criteria across the Customer Journey

Identify opportunities for expansion based on the customer's evolving needs and Silverfort's product roadmap

Analyze key leading metrics for retention and success to ensure that customers are happy, maximizing value, and are set up for successful renewal and expansion

Act as a customer advocate within Silverfort, representing the voice of the customer and providing feedback to internal teams on product enhancements, feature requests, and areas for improvement

Proactively address any customer concerns or escalations, working with cross-functional teams to ensure timely resolution and a positive customer experience

Work with Sales and Marketing to identify case studies and referenceable items to help support the Silverfort Customer Community at large

Qualification

Customer Success ManagementTechnical AptitudeBusiness AcumenExecutive Relationship ManagementNetworking KnowledgeInformation Security KnowledgeLinux ProficiencyWindows ProficiencyActive ListeningPresentation SkillsCommunication SkillsAttention to DetailStrategic ThinkingInterpersonal Skills

Required

Proven track record (5+ years) of relevant experience in Post Sales / Customer Success / Solution Architecture

Strong technical aptitude (cybersecurity/identity is a plus) demonstrating credibility as a strategic advisor to support customers, partners, and internal teams

Demonstrated business acumen – ability to work with customers to understand and map business value, identify risk to non-renewal, and nurture long term relationships

Established ability to proactively build and maintain executive relationships with the C-Suite within Fortune 1000 accounts

Experience managing customers with 6-figure+ ARR contracts

Excellent active listening, presentation, and communication skills

Exceptional attention to detail and organization – customer follow up, project/escalation management, and strategic alignment

Strategic thinker – ability to ask probing questions, develop trust, and proactively assess risk and opportunities

Motivated team player and relationship builder, incredible interpersonal skills, and able to navigate challenging conversations if necessary

Knowledge in Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage

Proven knowledge working with Linux and Windows (AD, Domain Controllers)