Digital Asset · 22 hours ago
Technical Support Engineer - NYC
Manhattan, NY
Full-time
Onsite
Mid Level
$140K/yr - $165K/yr
3+ years expDigital Asset builds the technologies that are reshaping the foundations of financial markets. The Technical Support Engineer/SRE is responsible for owning and resolving client incident and request cases, ensuring clients have a great experience when using Digital Asset products.
BlockchainCryptocurrencyDeveloper PlatformDeveloper ToolsFinTech
Hiring Manager
Justin Campbell
Responsibilities
Triages complex software products and applications technical and business flow issues and provide assistance to customers, as part of a global team of Support Engineers and SREs
Prioritizes and resolve incidents and requests raised by external and internal clients
Documents issue resolutions and FAQs not found in our official products documentation
Properly escalates unresolved issues to appropriate internal L3/L4 engineering/developer teams
Participates in the global team’s scheduled 24x7x365 on-call rotation to provide support coverage during non-business hours and weekends
Qualification
Required
Bachelor's degree in computer science, engineering or related discipline (or equivalent technical training and/or work experience)
Preferred minimum 3 years of experience as a DevOps Engineer, SRE, Developer, App Support Engineer or similar technical role, preferably at a fintech, Crypto/Blockchain startup or financial institution, where familiarity with resolving issues in the entire stack was a must
Technical Skills – Strong understanding and hands on experience in setting up infrastructure and deploying apps securely in cloud environments (Amazon, GCP, Azure) using Kubernetes and Docker
Experience developing commercial applications using Java, Javascript, Python or Scala. Exposure to developing smart contract distributed apps using Functional programming or the Daml SDK will be a big plus
Experience using and administering databases, particularly SQL, PostgreSQL and/or Oracle
Good understanding of networking protocols/firewalls and cloud computing environments
Experience in packaging and deploying applications
Ability to diagnose and troubleshoot technical issues (eg,analyzing problems, testing solutions, and recommending changes)
Familiarity with configuring and using Operating Systems (Linux/Windows/MacOS)
Familiarity with connecting and configuring nodes on public blockchain networks and managing distributed apps/ledgers on these networks (Ethereum, Solana, Canton Network)
Familiarity with connecting and using wallets to mint/burn/transfer/hold crypto tokens
Experience with deploying and configuring services on Cloud Environments (AWS, GCP, Azure), and using Containerization/Orchestration tools (Docker, Kubernetes)
Familiarity with using support third party tools (e.g. Salesforce, Jira, Confluence, Datadog, Jaeger, Github, Grafana, etc..) is a strong plus
Communication Skills – Ability to effectively interact with clients, colleagues and other stakeholders and use excellent verbal, written and listening skills to explain technical concepts
Problem-solving Skills – Able to identify and understand issues across the technology stack and develop solutions to fix them. Ability to research and analyze software problems, identify potential solutions and implement them. Strong attention to detail and ability to be hands-on
Customer service skills – Ability to maintain a supportive and calmative approach to answer client questions, solve problems and provide solutions in a pressure situation with clients during production outage situations
Continuous Learning – in the use and troubleshooting of DA products and DA developed support tools; in the use and troubleshooting of third-party products and services typically used in conjunction with DA products; and in using third-party tools used at DA
Ability to work as a self-starter, with high energy, initiative and confidence, in a fast-paced, change-oriented environment
Preferred
Experience in working in a Financial Services environment and familiarity with Financial asset types and/or experience gained in the crypto industry is a plus
Benefits
Health and insurance benefits vary by region to ensure local relevance and compliance, and may include medical, dental, and vision coverage.
Family-friendly benefits in addition to flexible work arrangements.
Company
Digital Asset
Digital Asset builds privacy-focused blockchain tools that enable institutions to create, manage, and share tokenized assets.
51-200 employees
H1B Sponsorship
Digital Asset has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$492.2MKey Investors
SBI GroupJefferson River CapitalASX Limited
2025-12-04Corporate Round· $50M
2025-06-24Series E· $135M
2022-05-27Corporate Round
Leadership Team
Yuval Rooz
Co-Founder & CEO
Eric Saraniecki
Co-Founder & Head of Product
Recent News
Ledger Insights - blockchain for enterprise
2026-01-08
Crowdfund Insider
2026-01-08
InsideBitcoins.com
2026-01-08
Company data provided by crunchbase