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CHAMP · 4 days ago

Information Technology Operations Manager

Cleveland, OH

Full-time

Onsite

Mid Level

$100K/yr - $125K/yr

4+ years exp

CHAMP is redefining technology for Motor Vehicle Agencies with innovative, cloud-based software. They are seeking a detail-oriented IT Operations Project Manager to coordinate and drive multiple project initiatives, manage operational support projects, and facilitate solutions for end user needs.

SaaSSoftware

No H1B

Hiring Manager

Sarah Kirsch

Responsibilities

Manage multiple, parallel operational support projects (scope, priorities, scope, timelines, resources and expectations) from requirements through deployment using formal IT project management methodologies

Maintains IT project controls that accurately reflect completed work against project plans, schedules and budgets, and ensure user/management involvement at appropriate milestones

Executive reporting and meeting coordination

Own Project, Metric, KPI, and SLA Tracking & Reporting

Track short-term project metrics (for example, schedule variances and customer satisfaction)

Provide management with regular communication on the progress of projects and other initiatives

Provide oversight and control of any external resources contracted to the project

Promote effective teamwork and manages the resolution of interpersonal issues

Facilitate planning and execution of external vendor certification testing

Continually identify, prioritize and mitigate project risks

Contribute to organization focus and growth planning (recruitment, client support)

Qualification

Software Company ExperienceAnalytical SkillsProject ManagementCommunication SkillsCollaboration SkillsProblem-Solving SkillsMS Office ProficiencyInterpersonal SkillsTime ManagementFlexibility

Required

4+ years experience as a project manager from a Software Company

Bachelor's degree or equivalent work experience

Strong communication, collaboration and interpersonal skills to work effectively with cross-functional teams, engineering, client support, product teams

Ability to work effectively in a dynamic, fast paced, collaborative environment (In-person, Slack, MS Teams)

Ability to follow complex design and development standards

Flexible approach, able to operate effectively with uncertainty and change

Results-oriented with high work ethic; driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships and solve problems

Strong written and presentation skills (MS Office products)

Analytical and problem-solving skills, with an ability to identify and resolve complex issues

Identify project requirements to the necessary level for planning and scheduling purposes; estimate project LOEs from functional requirements

Ability to make a project risk assessment, execute monitoring and mitigation planning

Demonstrated success establishing, managing and maintaining effective working relationships at engineering and management levels, both internal and external to the organization