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Beacon Hill · 2 days ago

Helpdesk Analyst

Columbus, OH

Full-time

Onsite

Entry Level

1+ years exp

Beacon Hill is a premier National Information Technology Staffing Group, and they are seeking a Helpdesk Analyst to join their technical support team. The role involves troubleshooting various technical issues over the phone and in person while providing excellent customer service, primarily during weekends.

Staffing Agency

H1B Sponsor Likely

Responsibilities

Troubleshooting various technical issues both over the phone and in person while expressing excellent customer service qualities

Qualification

Technical support experienceTroubleshooting Windows 10/11Troubleshooting iOS devicesA+ certificationServiceNow experienceCustomer service skillsWillingness to learnProblem-solving abilityCommunication skills

Required

1+ year experience working in a technical support or call center related role

Experience troubleshooting Windows 10/11 and iOS devices

Must have strong examples of providing excellent customer service

Strong level of patience and ability to break down technical information into a non-technical way

Ability to analyze and solve problems over the phone and in person

Willingness to learn about new technologies

Strong verbal and written communication skills

Preferred

Experience documenting technical issues within a ticketing system (ServiceNow preferred)

A+ or Net+ certification

Benefits

Medical

Dental

Vision

Federal and state leave programs

Company

Beacon Hill

Glassdoor3.9

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Founded in 2000

Boston, Massachusetts, USA

1001-5000 employees

http://www.beaconhillstaffing.com

H1B Sponsorship

Beacon Hill has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (38)

2024 (94)

2023 (76)

2022 (60)

2021 (77)

2020 (86)