7th Level Technologies ยท 4 days ago
Information Technology Specialist Level 1
Sugarloaf, PA
Full-time
Onsite
Entry Level
1+ years exp7th Level Technologies is a trusted provider of services including Managed IT Services and Web Hosting, based in Sugarloaf, Pennsylvania. They are seeking an entry-level Information Technology Specialist Level 1 to provide initial user support, resolve technical issues, and assist clients with their technical challenges while maintaining a high level of customer service.
Asset ManagementCloud Data ServicesComputerConsultingIndustrial AutomationProject ManagementSoftwareTrainingWeb Design
Hiring Manager
Amy Lenhardt
Responsibilities
Initial user support, resolving common technical issues like password resets, software installation, and hardware setup via phone, email, or chat
Escalating complex problems to higher-level support team members
Assisting clients with their technical challenges and maintaining a high level of customer service
Qualification
Required
Associate's or Bachelor's degree in Information Technology, Computer Science, or relevant work experience is required
Working knowledge of PC's, operating systems, applications, networks, and hardware concepts
Customer focused
Understanding of IT processes and procedures concepts
Excellent troubleshooting capabilities
Strong analytical and problem-solving ability to effectively prioritize and execute tasks
Good written, oral, and interpersonal communication skills
Ability to work both independently and in a collaborative team environment
Excellent Customer Service abilities with a user-focused mindset
Minimum of High School Diploma Required
1 to 2 years of IT/help desk experience is required
Proficiency with Microsoft Office suite (including Excel, Word, and Outlook)
Preferred
Certificate and/or bachelor's degree in technology preferred
Company
7th Level Technologies
7th Level Technologies is an engineering and technology firm providing services and solutions to commercial and industrial clients.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase