Sensiple ยท 1 day ago
Amazon Connect engineer
Minneapolis, MN
Contract
Onsite
Senior LevelSensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience and Contact Center Solutions. They are seeking a Senior AWS Engineer with Amazon Connect to develop and maintain contact center solutions and ensure high-quality deliverables.
Business IntelligenceConsultingFinancial ServicesFinTechInformation TechnologySoftwareTrading Platform
Hiring Manager
Kiruthika K
Responsibilities
Hands-on experience with Amazon Connect and AWS services (Lambda, Event Bridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation)
Proficiency in JavaScript , ReactJS , and Node.js
Strong understanding of VoIP , SIP , SIP Clusters, and SBCs
Experience designing and building call flows and routing in contact center systems
Expertise in prompt engineering , NLP , and ML frameworks
Strong API integration skills (RESTful services, middleware)
Excellent teamwork and communication skills
Design, develop, and maintain contact center solutions using Amazon Connect , AWS Lambda , Event Bridge , Notification Services , CloudWatch , Cloud Logging , and CloudFormation
Build and optimize call flows , routing logic, and IVR systems, including IVR-to-bot migration strategies
Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows
Develop and maintain applications using JavaScript , ReactJS , and Node.js
Ensure seamless API integration with RESTful services and middleware components
Configure and manage VoIP , SIP , SIP Clusters , and Session Border Controllers (SBCs)
Utilize GitHub and GitHub Actions for version control and CI/CD automation
Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards
Monitor system performance and troubleshoot issues using CloudWatch , Cloud Logging , and related tools
Qualification
Required
Hands-on experience with Amazon Connect and AWS services (Lambda, Event Bridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation)
Proficiency in JavaScript, ReactJS, and Node.js
Strong understanding of VoIP, SIP, SIP Clusters, and SBCs
Experience designing and building call flows and routing in contact center systems
Expertise in prompt engineering, NLP, and ML frameworks
Strong API integration skills (RESTful services, middleware)
Excellent teamwork and communication skills
Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, Event Bridge, Notification Services, CloudWatch, Cloud Logging, and CloudFormation
Build and optimize call flows, routing logic, and IVR systems, including IVR-to-bot migration strategies
Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows
Develop and maintain applications using JavaScript, ReactJS, and Node.js
Ensure seamless API integration with RESTful services and middleware components
Configure and manage VoIP, SIP, SIP Clusters, and Session Border Controllers (SBCs)
Utilize GitHub and GitHub Actions for version control and CI/CD automation
Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards
Monitor system performance and troubleshoot issues using CloudWatch, Cloud Logging, and related tools
Preferred
Experience with Java
Familiarity with IVR systems and IVR-to-bot migration
Test automation experience
Knowledge of GCP, Azure, and Splunk
Experience with Salesforce or Pega
Working knowledge of MongoDB Atlas
Company
Sensiple
Sensiple empowers enterprises with AI-driven, cloud-ready solutions and services that is aimed at streamlining operations, enhancing user experience, and unlocking unmeasurable business value.
Founded in 1999
201-500 employees
H1B Sponsorship
Sensiple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2022 (3)
2021 (1)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Vinoth Subramanian
Associate System Engineer
Company data provided by crunchbase