NEOGOV · 2 months ago
HELP DESK TECHNICIAN, I.T. DEPT. [FLSA: non-exempt; SHIFT: 40 hrs/week]
Oviedo, FL
Full-time
Onsite
Entry Level
$23.19/hr - $23.19/hr
3+ years expNEOGOV is seeking a Help Desk Technician to provide technical support for the City of Oviedo's Information Technology department. The role involves assisting city employees with their computing needs, maintaining computer systems, and providing training and support for various hardware and software applications.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides technical support to City employees via phone, email, and self-service Help Desk tickets
Performs setup, installation and maintenance of various computer hardware and software systems to include microcomputers, thin clients, Voip telephones, mobile devices, servers, LAN and WAN networking systems
Provides technical support and training of users for various computer hardware and software as required
Assists Information Technology Technician with inventory of computer hardware and software
Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve end-user problems
Performs basic administration of RingCentral VoIP telephone system. Writes documentation for procedures, applications, programs, and training
Receives, documents, prioritizes, and schedules installation and maintenance of PC-based systems and thin clients; notifies those requesting work of the expected resolution time
Assists in research and planning, enhancements, and upgrades for both hardware and software to the City data network
Assists the IT Department staff or others with the completion and tracking of projects
Follows safe working practices and has a working knowledge of safety practices and procedures
Operates various computer systems and peripheral equipment (i.e., printers, storage devices, terminals, telecommunications hardware/software, etc.) according to established procedures
Performs routine cleaning and maintenance of computer equipment and work areas
Performs related work as required
Has a role in the City’s disaster preparation and/or disaster recovery efforts, as may be designated in the City Comprehensive Emergency Management Plan
Qualification
Required
AA/AS degree in Computer Science or closely related field from a two-year college or technical school and one year of computer related support experience or a High School Diploma or G.E.D. with some vocational training in computers and three (3) years' experience in computer operations
Experience should be in the setup and running of microcomputers in a networked environment, with the majority of experience being Microsoft products
Valid Florida driver license
Ability to work flexible schedules at varied locations as requested and/or in emergencies
Preferred
MCSA or greater, A+ and/or Network+ is preferred, but not required
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase