Strategic Wealth Designers ยท 4 days ago
Investment Operations Associate - Account Maintenance Specialist
Strategic Wealth Designers is a full-service financial firm specializing in assisting individuals near or in retirement. The Investment Operations Associate will provide essential back-office support, ensuring accurate client account maintenance and collaborating with advisory teams to facilitate smooth operations.
Responsibilities
Collaborate with client-facing teams to ensure that client information is accurately entered and up to date in the system, facilitating a smooth transition for account management
Handle routine money movement requests, ensuring that transfers, distributions and other client-directed transactions are processed accurately and efficiently
Process client paperwork for account maintenance, ensuring all forms are completed and submitted in compliance with firm procedures
Serve as a liaison between the firm and the custodian and monitor any client account alerts for actions required
Proactively monitor accounts for potential issues and escalate concerns to the appropriate teams for resolution
Ensure that all documents are properly filed and accessible, maintaining organized records for audit purposes
Work closely with client-facing teams to ensure the timeline processing of paperwork, account setups and account maintenance tasks
Respond to internal team inquiries, assisting with client account maintenance needs
Ensure CRM is updated by entering detailed notes in a timely manner
Maintain professional communication with staff
Assist with client update reports and mailings
Assist in scheduling tasks for Relationship Managers and Financial Advisors
Additional tasks as assigned by management
Qualification
Required
Associates degree
1-3 years of experience dealing with documentation and paperwork (preferably in a financial services setting)
Experience with Salesforce CRM and Docusign
Experience in back-office operations, data entry, or account maintenance within the financial services industry
Strong experience with MS Office and the ability to learn new software quickly
Highly intelligent, strong organizational skills and attention to detail
Highly task driven and data motivated
Must take direction well
Proactive mentality, positive attitude, and consistent follow-through
Ability to complete tasks with little or no supervision
Benefits
Comprehensive benefits package included.
Company
Strategic Wealth Designers
Strategic Wealth Designers is an independent retirement planning firm focused on safer money strategies & providing an unmatched experience