Salesforce · 3 days ago
Customer Success Manager (Core) - NGO
Indiana - Indianapolis
Full-time
Hybrid
Senior Level, Lead/Staff
$135K/yr - $186K/yr
8+ years expSalesforce is the #1 AI CRM, focused on driving customer success through innovation and partnership. The Customer Success Manager will be responsible for managing relationships with customer organizations, ensuring they derive maximum value from Salesforce products, and serving as a key point of contact for major incidents.
Artificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature
Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success
Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues
The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need
Qualification
Required
Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture
Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform
4+ years' experience in management consulting services
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level
Skills for analyzing technical concepts and translating them into business terms and mapping business requirements into technical features
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
Knowledge of software development process and design methodologies
Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects
Preferred
Experience working with NGO customers
Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant)
Knowledge of Salesforce products and features, capabilities, best use, and how to deploy
Experience working with Enterprise-level customers
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
CEO & Chairperson, Salesforce India and South Asia
Marc Benioff
Chair & CEO
Recent News
2026-01-08
2026-01-07
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