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Landshark Recruiting · 1 week ago

Technical Account Manager (TAM) - MSP

DFW Metroplex

Full-time

Onsite

Mid Level

$70K/yr - $80K/yr

3+ years exp

Landshark Recruiting is a growing Managed Service Provider seeking a Technical Account Manager to own client relationships and serve as the primary point of contact for managed clients. This role focuses on strategic account management, client satisfaction, and long-term retention while partnering closely with engineering and project teams to align technology with business goals.

Staffing & Recruiting

Responsibilities

Serve as the primary relationship owner for a portfolio of MSP clients

Build trusted relationships with business owners, executives, and key stakeholders

Lead quarterly business reviews (QBRs) and strategic conversations focused on outcomes, and growth

Understand client goals, challenges, and pain points to guide technology strategy

Collaborate with technical teams to deliver proactive recommendations and roadmaps

Advocate for clients internally and ensure clear communication on projects, priorities, and updates

Monitor overall account health, satisfaction, and renewal risk

Maintain accurate account documentation, notes, and planning details in CRM tools

Serve as a Technical Resource for the client

Qualification

Account managementTechnical expertiseClient relationship managementAzureM365Network AdministrationOrganizedProactiveMSP tools experienceCommunication skills