Apply on Employer Site

Westgate Resorts · 1 week ago

Guest Relations Supervisor

Orlando, FL

Full-time

Onsite

Entry, Mid Level

$18/hr - $18/hr

1+ years exp

Westgate Resorts is a renowned company recognized for its commitment to excellence in creating unforgettable vacation experiences. As a Guest Relations Supervisor, you will oversee guest services personnel, resolve guest issues, and maintain the operational budget while enhancing service standards and team member engagement.

CasinoHospitalityResorts

No H1B

Responsibilities

Assist with hiring, training, coaching and takes ownership of all Guest Services personnel

Resolve guest opportunities utilizing luxury and Forbes service standards

Maintain operational budget by utilizing knowledge of cost control initiatives

Complete scheduling and draft schedule for the Guest Service team in absence of Guest Service Manager and/or in assistance with leadership team

Act as manager on duty for the Guest Services team members in the absence of senior leadership

Challenge the status quo by continually pushing to enhance the overall service, team member engagement and service scores

Assist with inventory of team member item usage, purchasing and monthly necessities and/or as needed for upkeep of the department. Report to Guest Services Manager and/or senior leadership of inventory

Assist Guest Service Manager with assigned tasks and duties as requested and/or assigned

Generate reports as requests by senior leadership

Be familiar with Forbes rating standards and associate training techniques

Other tasks as requested or assigned

Qualification

Guest Services ManagementLuxury Service StandardsCommunication SkillsTeam LeadershipCoaching SkillsSchedulingProblem Solving

Required

One year related experience and/or training; or equivalent combination of education and experience

Must be able to stand for an extended period of time as 90-100% of the shift is standing

Must be able to lift 60lbs and work in outdoor weather conditions

Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner

Must be able to work weekends and holidays as needed

Must be at least 18 years of age and have a valid FL State Driver's License to drive company golf carts

Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate

Required to pass a background check, drug test, and prove eligibility to work in the United States