Arco Home Services · 5 days ago
HVAC Service Manager
Bedford Heights, OH
Full-time
Onsite
Mid, Senior Level
$70K/yr - $150K/yr
3+ years expArco Home Services is a trusted name in home services, specializing in residential plumbing, heating, cooling, and electrical services. They are seeking a Residential HVAC Manager who is passionate about leadership, performance, and customer satisfaction to lead and mentor a team of HVAC technicians and drive division performance.
Consumer Services
Hiring Manager
Jayme MacDonald
Responsibilities
Lead, manage, and mentor a team of HVAC technicians
Foster a culture of quality, accountability, and continuous improvement
Drive division performance through goal-setting, reporting, and team development
Collaborate with sales and marketing teams to increase service opportunities and customer retention
Partner with operations, dispatch, and customer service teams to streamline processes
Improve efficiency through scheduling, workflow improvements, and technician performance tracking
Serve as the go-to expert on residential HVAC service and maintenance
Stay current with industry standards, regulations, and emerging technologies
Ensure top-tier service quality and responsiveness
Handle escalated customer concerns with professionalism and care
Qualification
Required
Minimum of 3-4 years of management experience in residential HVAC
Proven HVAC installation experience in residential applications
Ability to inspire and drive personal and professional growth among team members
Dedication to providing homeowners with unmatched satisfaction
Strong leadership skills and a history of achieving business goals
Detail-oriented and skilled at multitasking
Effective presentation skills and comfort speaking to groups
Confident and decisive communication in a fast-paced, goal-driven environment
Proficiency in computer use and Microsoft Office applications (Excel, Word, PowerPoint)
Preferred
Relocation assistance available for the right candidate
Benefits
Medical, Dental, and Vision Insurance
401(K) Plan with company matching
Paid Time Off & Holiday Plan
Company-provided life & disability insurance
Relocation assistance available for the right candidate
Company
Arco Home Services
Since 1955, Arco Home Services has been Northeast Ohio’s trusted provider of HVAC, plumbing, and electrical solutions, committed to delivering reliable comfort, efficient systems, and exceptional customer service.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase