Butler Machinery · 1 week ago
Service Manager - Spec Shop
Bismarck, ND
Full-time
Onsite
Mid, Senior LevelButler Machinery is a leader in the heavy equipment industry, providing reliable service, repair, and rebuild solutions for the mining and construction sectors. They are seeking an experienced Service Manager to lead the SPEC shop division, focusing on large-scale rebuilds for mining equipment.
AgricultureMachinery ManufacturingManufacturingRentalRetailService Industry
No H1B
Hiring Manager
Grant Kendall
Responsibilities
Lead and manage the special projects service team focused on large-scale equipment and component rebuilds (e.g., torque converters, differentials)
Develop, schedule, and oversee project timelines, budgets, and resource allocation
Collaborate with technical communicators, parts, and field service teams to ensure technical accuracy and quality assurance
Monitor and enforce safety, environmental, and company compliance standards
Maintain strong relationships with customers, provide updates and ensure satisfaction throughout project cycles
Review job costing, efficiency, and productivity metrics; identify continuous improvement opportunities
Provide technical guidance and mentoring to service technicians and supervisors
Support warranty claims, failure analysis, and root cause investigations
Qualification
Required
Experience as a Service Manager in the heavy equipment industry
Ability to lead and manage a special projects service team focused on large-scale equipment and component rebuilds
Experience in developing, scheduling, and overseeing project timelines, budgets, and resource allocation
Collaboration skills with technical communicators, parts, and field service teams to ensure technical accuracy and quality assurance
Knowledge of safety, environmental, and company compliance standards
Ability to maintain strong relationships with customers and provide updates throughout project cycles
Experience in reviewing job costing, efficiency, and productivity metrics; identifying continuous improvement opportunities
Technical guidance and mentoring experience for service technicians and supervisors
Support experience for warranty claims, failure analysis, and root cause investigations
Industry focus in mining, construction, or drivetrain rebuild environments
Strong understanding of hydraulics, engines, and electrical systems on mining-class equipment
Proven ability to manage multiple large-scale projects simultaneously
Strong communication and customer service orientation
Excellent problem-solving and decision-making abilities
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Preferred
Completion of Lead Yourself for internal candidates
Benefits
Competitive pay & profit sharing — including 10% employer retirement contributions, with an additional 5% based on profit
Healthcare coverage – comprehensive medical, dental, and vision insurance
Wellness support — wellness incentives, telehealth, and a company-funded EAP
Growth opportunities — tuition reimbursement, training programs, and a customized onboarding experience
Financial flexibility — SmartDollar, Legal Shield, identity protection, and HSAs
Recognition & engagement — structured programs and feedback-driven culture
Community impact — paid volunteer time to give back locally
Company
Butler Machinery
Butler Machinery provides solutions in agricultural equipment, construction machineries, trailers, power systems, and light towers.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Travis Solberg
Chief Financial Officer
Amanda Burleson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase