Ozinga ยท 1 week ago
Dispatch & Customer Service Representative
Mokena, IL
Full-time
Onsite
Mid Level
$51K/yr - $64K/yr
3+ years expOzinga is a company that values reliability and teamwork, and they are seeking a Dispatch & Customer Service Representative to coordinate the timely delivery of concrete. This role involves balancing customer needs, driver schedules, and safety requirements to ensure efficient operations.
LogisticsReal Estate
Responsibilities
Coordinate and dispatch concrete deliveries using computerized dispatch systems to ensure timely, accurate, and cost-effective service
Schedule company trucks and tender loads to outside carriers as needed to meet customer demand
Provide excellent customer service by taking orders, confirming delivery details, and recommending products or solutions to support job performance
Monitor deliveries in real time and proactively adjust schedules to minimize delays, downtime, and disruptions
Maintain constant communication with drivers, plant managers, and operations teams to resolve issues quickly and keep operations running smoothly
Ensure compliance with DOT regulations and company safety policies related to driver hours, equipment use, and delivery standards
Qualification
Required
Minimum of 3 years of relevant work experience, ideally in concrete, construction, logistics, or a similar fast-paced industry
Strong multitasking skills with the ability to stay calm, organized, and decisive under pressure
Solid math skills and attention to detail for order entry, load coordination, and scheduling
Clear, confident communicator who can work independently and collaborate effectively across teams
Comfortable with extended hours during peak operations and flexibility to work Saturdays as required
Preferred
911 Dispatch experience strongly preferred
high-pressure dispatch environments are a plus
Benefits
Medical, Dental, and Vision Insurance - Protecting your health and providing peace of mind.
Retirement Plan Options - Helping you build a secure future.
Voluntary Benefits - Helping you to cover unexpected expenses.
Work-Life Balance - Supporting flexibility so you can thrive in every area of your life.
Employee Assistance Program - Offering confidential support for personal and professional challenges.
Wellness Program - Promoting a healthy lifestyle through resources and incentives.
Company
Ozinga
Ozinga provides an assortment of ready mix, sustainable and specialty concrete products, as well as various concrete add-ons and supplies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marty Ozinga
CEO
Recent News
2025-10-02
Inside INdiana Business
2025-06-12
2025-06-11
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