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LexisNexis Risk Solutions · 1 month ago

Global Customer Operations Strategy & Experimentation Leader

Home based-North Carolina

Full-time

Hybrid

Senior Level

$100K/yr - $166K/yr

LexisNexis Risk Solutions is part of RELX, a global provider of information-based analytics and decision tools. The Global Customer Operations Strategy & Experimentation Leader will drive strategic planning and AI-powered experimentation to enhance customer operations, ensuring the organization adapts and scales effectively in a rapidly changing environment.

AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Partner with GCO leadership to define the 3- to 5-year roadmap and shape the organization’s transformation journey

Drive alignment between enterprise strategy, customer needs, and operational excellence

Provide executive-level insights, business cases, and scenario modeling to guide strategic investments and innovation priorities

Lead a test-and-learn culture across GCO, designing and executing experiments that validate strategy through data and customer outcomes

Rapidly design, launch, and scale pilots — pressure-testing ideas to identify what works, pivot what doesn’t, and accelerate proven solutions

Build repeatable experimentation frameworks and playbooks that enable speed, rigor, and learning across global teams

Partner with HR and leadership to evolve GCO’s organizational design, talent strategy, and upskilling roadmap for an AI-fluent future

Identify skill gaps and lead AI-driven capability development programs across all GCO functions

Translate strategy into execution, aligning cross-functional stakeholders and ensuring initiatives deliver measurable business impact

Champion change management, communication, and storytelling that connect strategy to action

Accelerate AI adoption, experimentation, and digital transformation to scale innovation from concept to impact

Qualification

Customer operations experienceStrategic initiative executionData-driven decision makingAI tools proficiencyGenerative AI expertiseDigital transformation knowledgeAnalytical skillsExecutive communicationGlobal mindsetStorytelling skills

Required

Have proven experience in customer operations, strategy, product management, or innovation-focused roles

Have proven success designing and executing strategic initiatives and experiments with measurable ROI

Have strong analytical, storytelling, and executive communication skills

Have an understanding of experience with organizational design, capability building, and digital transformation

Have a global mindset and track record of influencing across matrixed, cross-functional teams

Preferred

Proven record using data, automation, and AI tools to drive measurable business results

Deep curiosity about emerging technologies and expertise in integrating generative AI, predictive analytics, and automation into business strategy

Strong understanding of human–AI collaboration and experience leading AI adoption or experimentation frameworks

Demonstrated ability to evaluate, pilot, and scale AI-enabled solutions

Bias for rapid action and comfort with ambiguity; able to move seamlessly from ideation to test to scale in an AI-accelerated environment

Benefits

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Company

LexisNexis Risk Solutions

Glassdoor4.0

LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.

Founded in 2000

Alpharetta, Georgia, USA

10001+ employees

https://risk.lexisnexis.com

H1B Sponsorship

LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (129)

2024 (132)

2023 (86)

2022 (98)

2021 (125)

2020 (53)