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AvidXchange, Inc. · 2 weeks ago

Teammate Relations Specialist II

Charlotte, North Carolina, United States

Full-time

Hybrid

Mid Level

3+ years exp

AvidXchange is a leading provider of accounts payable automation software and payment solutions, focused on creating a culture of Diversity, Inclusion & Belonging. The Employee Relations Specialist II will manage employee concerns, conduct investigations, and provide guidance to leaders on best practices for managing performance, contributing to a positive employee experience.

FinTechPaymentsSaaSTransaction Processing

Responsibilities

Act as a liaison between employees and management to address and resolve employee relations issues

Receive and manage employee concerns and complaints, escalating complex situations as needed

Advise managers on HR policies, people practices, and employment laws, supporting their development as effective leaders

Assist with performance and disciplinary documentation, coaching managers, and preparing for employee conversations

Support the exit process, including conducting exit interviews, gathering feedback, and reporting trends to the business

Develop Employee Relations reports, dashboards, and monthly summaries to monitor trends and metrics

Identify operational and service gaps in Employee Relations processes and recommend improvements

Leverage data to inform decisions and focus efforts on key employee experience initiatives

Qualification

Employee relations experienceEmployment lawsHRIS systems experienceCommunication skillsCritical thinking skillsProblem-solving skillsCoaching managersData analysisFacilitation skillsConflict resolution skills

Required

3–5 years of HR experience, preferably with a focus on employee relations

Knowledge of employment laws and HR best practices

Ability to handle confidential and sensitive information with discretion

Strong communication, critical thinking, and problem-solving skills

Ability to partner with managers and employees to influence outcomes and encourage adoption of best practices

Facilitation and conflict resolution skills to manage disputes and guide conversations effectively

Bachelor's degree in Human Resources or related field, or equivalent experience

Preferred

Experience with HRIS systems and basic reporting

Benefits

18 days PTO*

11 Holidays (8 company recognized & 3 floating holidays)

16 hours per year of paid Volunteer Time Off (VTO)

Competitive Healthcare

High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage

100% AvidXchange paid Dental Base Plan Coverage

100% AvidXchange paid Life Insurance

100% AvidXchange paid Long-Term Disability

100% AvidXchange paid Short-Term Disability

Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents

Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents

401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%

Parental Leave: 8 weeks 100% paid by AvidXchange**

Discounts on Pet, Home, and Auto insurance

WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers

Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more

Onsite gym fitness center, yoga studio, and basketball court

Tuition Reimbursement up to the federal maximum of $5,250***

Hybrid Workplace Flexibility

Free parking