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BambooHR · 1 day ago

Client Service Specialist

Utah | Hybrid

Full-time

Hybrid

Entry Level

1+ years exp

BambooHR is a company that values doing the right thing for both clients and employees. As a Client Service Specialist, you will assist clients with hiring, performance management, and compliance while providing exceptional customer service and support.

Human ResourcesSaaSSoftware

Culture & Values

Responsibilities

Provide world-class customer service via phone, email, and chat communications with clients

Uphold and contribute to a brand of setting people free to do great work

Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues

Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems

Quickly think on your feet to work through complex questions and come up with creative solutions

During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day

Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists

Keep up to date on new features and products to maximize value for clients

Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty

Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)

Qualification

Customer serviceTechnical troubleshootingInterpersonal communicationProblem-solvingResiliencyAttention to detailWritten communicationTeam collaboration

Required

Available for in-office training during your training (which takes approx. 2 weeks, dependent on performance)

Able to work in-office at least three days a week. When at home, have a dedicated at-home workspace, free from distraction with high-speed, reliable internet

1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations

Excellent interpersonal communication with clients and co-workers

Experience talking with customers over the phone, demonstrating a passion for customer care and championing high levels of client satisfaction

Strong attention to detail and the ability to work in a fast-paced environment

Ability to break down complex problems and explain them in a clear and simple way

Articulate and concise in both written (type 40+ words per minute) and oral English communication

Demonstrate strong resiliency and the ability to work through difficult situations, thriving in a metric-oriented environment and consistently achieving goals and milestones both during training and throughout the role

Benefits

Comprehensive health, life, and disability insurance

Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life

401k plans with up to 6% company match

$2000 Paid-Paid Vacation bonus

EAP through Headspace