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Hays · 3 days ago

Client/Guest Services Manager (Luxury Travel/Golf)

Triangle Area

Full-time

Onsite

Senior Level

$100K/yr - $120K/yr

5+ years exp

Hays is a leading travel company specializing in luxury golf and travel experiences, seeking a Guest Services Manager. In this role, you will interface with high-net-worth clients, manage ongoing communications, and collaborate with Tour Directors and Planners to ensure exceptional service and client satisfaction.

Information ServicesRecruitingStaffing Agency

Hiring Manager

Rachael Beneduce

Responsibilities

Interface with high-net-worth clients, responding to inquiries and booking them on luxury golf cruises and private jet tours

Manage ongoing communications with guests, ensuring their needs are met and building strong relationships

Collaborate with Tour Directors and Planners to understand and guide clients through the details of their trips

Qualification

Customer service experienceHospitality experienceTravel industry experienceWritten communicationVerbal communicationFileMaker familiarityDetail-orientedSelf-starter

Required

5+ years of experience in customer service, hospitality, or a related field

Exceptional customer-facing skills with excellent written and verbal communication

Proven ability to balance multiple overlapping trips and manage conflicting priorities

Detail-oriented self-starter who can manage workload and meet deadlines

Experience in the travel industry or extensive personal travel experience

Preferred

Familiarity with digital platforms like FileMaker is a plus

Benefits

Competitive salary

Comprehensive benefits package

Excellent bonus potential

Company

Hays

Glassdoor3.5

Hays is a leading global professional recruiting group, they are expert at recruiting qualified, professional and skilled people worldwide. It is a sub-organization of Hays plc.

Founded in 2000

Munich, Bayern, DEU

5001-10000 employees