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Asset Living · 1 day ago

Client Services Specialist

United States

Full-time

Remote

Mid Level

Asset Living is a third-party management firm committed to fostering thriving communities nationwide. The Client Services Specialist will play a key role in onboarding and offboarding properties, ensuring seamless transitions and high levels of client satisfaction through strong relationship management and effective communication.

Property Management

Responsibilities

Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction

Act as the main point of contact for client inquiries, concerns, and escalations

Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services

Provide training sessions to clients on our platform, features, and best practices

Investigate and resolve client issues in a timely and effective manner

Collaborate with cross-functional teams to address and resolve complex client challenges

Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients

Stay informed about industry trends and updates to provide clients with relevant information

Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience

Regularly communicate client feedback to internal teams for continuous product/service enhancement

Maintain accurate client records and documentation

Generate and analyze reports to track key performance indicators and provide insights to management

Qualification

Client services experienceCRM software proficiencyMicrosoft Office SuiteCommunication skillsProblem-solving abilitiesInterpersonal skillsAttention to detailTeam collaboration