CDW · 1 day ago
Engineer-Mgd Svcs
United States
Full-time
Remote
Mid, Senior Level
$69K/yr - $106K/yr
3+ years expCDW is a leading multi-brand provider of information technology solutions. The Engineer-Mgd Svcs role focuses on managing and maintaining IT infrastructure environments for Managed Services customers, ensuring operational stability and providing technical support to meet business needs.
AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware
Responsibilities
Provide implementation, upgrades, tuning, back-ups, restores, user management and other technical support services to Managed Services clients to meet their business needs
Follow change control, incident response, and testing processes
Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog
Provide detailed and effective communication to internal and external customers
Clearly and concisely articulate problems and solutions for issues to clients through various forms of communication
Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime
Participate and lead various client projects intended to continually improve/upgrade technology infrastructures
Review, create and execute test plans to meet project requirements for assigned components
Provide technical solutions to complex hardware/software problems
Design, plan and implement solutions using the latest technology
Conduct throughput analysis, problem solving, root cause analysis, and infrastructure planning
Identify and communicate potential opportunities for cross-selling to the sales team
Provide high quality content deliverables using the appropriate document templates
Ensure solution is implemented as designed to the customer’s satisfaction and approval
Ability to follow through with tasks, projects, and troubleshooting
Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management
Perform scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.)
Handle several tasks simultaneously (ie: pre-sales, troubleshoots, responds to emergencies)
Communicate with Engineering Manager on all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)
Respond to all customers professionally and courteously and relays any customer questions or concerns to manager
Understand SLAs in a production environment and proactively strive to meet the commitments
Collaborate and support cross-functionally with Customer Success, Project Management, R&D, and Sales
Develop, document, maintain and contribute to written proposals, technical documentation, procedures, templates, and training
Review assigned service requests daily, follow up and provide status updates to clients; ensure data pertaining to the status of service request is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog
Work directly with Project Managers to update project plans and communicate project status
Address and update customer incident tickets and change orders, providing internal management and customer account managers with status information
Work with account management personnel to participate in conference calls and perform tasks in support of the client relationship
As requested, assist in pre-sales support activity
Research and make recommendations on infrastructure products, services, and standards in support of procurement and development efforts
Mentor and support peers within your team and cross-functionally within CDW
Attend training sessions, and obtain industry related certifications as determined by management
Adhere to time compliance and time entry guidelines
Qualification
Required
Bachelor's degree and 3 years in applicable Storage Solution; OR
7 Years total IT Engineering Experience, including 3 years of NetApp or Pure Storage support experience
Expertise in NetApp ONTAP, FibreChannel SAN architecture, design, implementation, and migration
Understanding of NAS environments; user/group resolution, identity mapping, and permissions enforcement
Experience with SnapMirror
Experience with customer service, requirements gathering, problem-solving, and crisis escalation
Experience with one or more infrastructure solutions: Networking, Enterprise Storage, Mainframe, Midrange, Windows/Unix/Linux, virtualization, monitoring, databases, or security tools
Ability to build customer trust and confidence in CDW Managed Services, as well as a demonstrated ability to develop strong customer relationships and achieve high satisfaction
Strong organization, analytical, and communication skills (verbal and written)
Ability to prioritize and manage multiple tasks in a fast-paced environment
Self-sufficient, team-oriented, and able to mentor peers
Approachable, teachable and committed to continuous learning
Strong time management and ability to meeting deadlines
Ability to follow policies and procedures consistently
Ability to understand and apply instructions, organize ideas, and use common sense in job performance
Ability to travel as needed
Commitment to CDW missions and values
Preferred
NetApp Certified Data Administrator (NCDA) or equivalent preferred or obtain within 1 year
Pure Storage Certifications such as FlashArray Storage Professional or FlashBlade Storage Professional, a plus
Experience with Pure FlashArray and FlashBlade, a plus
Managed Services Experience, a plus
Benefits
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview: <https://cdw.benefit-info.com/>
Company
CDW
At CDW, we know how to make technology work so people can do great things.
10001+ employees
H1B Sponsorship
CDW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (49)
2023 (37)
2022 (86)
2021 (44)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$58.74M2015-08-01Post Ipo Equity· $58.74M
2013-06-27IPO
2008-07-31Series Unknown
Leadership Team
Christine Leahy
President & CEO
Sanjay Sood
Chief Technology Officer
Recent News
2026-01-05
2025-12-24
2025-12-03
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