The Raymond Corporation · 1 week ago
Parts Technical Support Specialist
East Syracuse, NY
Full-time
Onsite
Mid Level
$60K/yr - $73K/yr
3+ years expThe Raymond Corporation is a leader in forklift sales, seeking a Parts Technical Support Specialist to provide high-quality technical support to their dealer network. The role involves managing complex inquiries, validating technical documentation, and collaborating with internal teams to enhance service continuity and customer satisfaction.
IndustrialMachinery Manufacturing
No H1B
Responsibilities
Deliver high-quality technical support to our dealer network by responding to daily inquiries through phone, email, and online channels
Serve as the primary contact for part identification, troubleshooting guidance, and catalog-related information
Maintain and update parts catalog content and supporting materials to ensure accuracy and ease of use
Collaborate with internal teams to resolve quality, logistics, and part-related concerns from initial intake through final resolution
Champion continuous improvement by identifying process gaps, enhancing documentation, and driving efficiency in service workflows
Provide expertise for navigating technical drawings, parts references, and historical model information to support both current and legacy equipment needs
Qualification
Required
Strong critical thinking skills
Operational discipline
Elevated customer-service mindset
Ability to read and interpret supplier drawings and build of materials (BOMs)
Knowledge and/or experience with ISO Draw, Adobe Illustrator and True View Drawing (CAD Viewer)
Capable of analyzing issues independently
Strong decision-making skills
Identifying creative paths to resolution
3 + years of experience in a Customer facing Technical Support role
Preferred
Experience with Microsoft Office suite
Experience with SAP
Experience with ServiceNow
Benefits
Competitive Salary
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Best in class work culture!
Company
The Raymond Corporation
Subsidiary of Toyota Industries Corp. focused on electric forklifts in North America.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.25M2025-01-08Acquired
2014-12-22Grant· $0.25M
Leadership Team
Mike Field
President & Chief Executive Officer
Allison Shaughnessy
Human Resources Business Partner
Recent News
2025-10-10
Company data provided by crunchbase