GlobalPoint · 1 day ago
Configuration Manager
Mechanicsville, GA
Full-time
Onsite
Mid LevelGlobalPoint is seeking a Configuration Manager to develop, implement, and maintain configuration management policies and processes. The role involves managing the CMDB, collaborating with various teams to ensure service delivery, and providing leadership on configuration management best practices.
ConsultingOutsourcing
Responsibilities
Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy
Own and manage the CMDB, ensuring accuracy, completeness, and compliance
Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery
Define and enforce policies for configuration item (CI) identification, control, and reporting
Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information
Monitor and audit configuration data to ensure quality and reliability
Establish and track KPIs/metrics for Configuration Management maturity and CMDB health
Provide leadership and guidance to IT teams on configuration management best practices
Support IT governance, risk, and compliance initiatives
Qualification
Required
ITIL Foundation certification (Intermediate or Expert level preferred)
Proven experience in Configuration Management within an ITIL environment
Proven experience in Configuration Management within an Azure environment
Strong knowledge of Ivanti Neurons for ITSM
Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management
Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools
Excellent analytical, problem-solving, and documentation skills
Ability to work collaboratively across technical and business teams
Strong communication and stakeholder management skills
Company
GlobalPoint
GlobalPoint is a consulting, technology and outsourcing services company.
Founded in 2006
201-500 employees
H1B Sponsorship
GlobalPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (46)
2023 (60)
2022 (33)
2021 (33)
2020 (50)
Funding
Current Stage
Growth StageCompany data provided by crunchbase