Locknet Managed IT · 1 day ago
Systems Administrator
Waterloo-CF Area
Full-time
Onsite
Entry Level
2+ years expLocknet Managed IT is a top managed service provider, and they are seeking a Systems Administrator I to ensure smooth computer operations for their clients. The role involves addressing help requests, documenting issues, and implementing effective solutions to enhance user productivity.
ConsultingCyber SecurityInformation TechnologyLegalNetwork SecurityOutsourcingSecurity
Hiring Manager
Jenn Bjornstad-Helgerson, S.
Responsibilities
ESHas friendly demeanor while handling service requests from end users via telephone, e-mail and customer ticket submissions
Document all pertinent end user identification information, including name, company, contact information, and nature of problem or issue
Build rapport and elicit problem details from customers
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
Record, track, and document the customer service request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Perform remote-based solutions, including installing and upgrading software, installing hardware, implementing file backups, preventative maintenance and configuring systems and applications
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Develop help sheets and frequently asked questions lists for end users
Participates in after hours on-call rotation to provide assistance for clients
Performs other duties as assigned
Qualification
Required
College diploma in computer science or related field or 2 years equivalent work experience
Experience supporting Microsoft desktop and server operating systems and Microsoft Office
Knowledge of basic computer hardware, including PC's, printers, laptops, servers
Working knowledge of a range of diagnostic utilities
Good understanding of the organization's goals and objectives
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong documentation skills
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Preferred
University degree in the field of computer science
2 years equivalent work experience
Comp-TIA Network+
Comp-TIA A+
CompTIA Security+
CCNA
MCITP
MCSE
Benefits
Competitive Compensation
Vacation and self/family care days
Parental leave
Group medical, dental, vision and life
401(K) plan with a 50% match up to your first 8%
Discretionary 401(K) profit sharing plan
Company paid short- and long-term disability coverage
Paid Holidays
Company
Locknet Managed IT
Locknet® Managed IT Services, an EO Johnson company, is a top managed security service provider (MSSP) in the nation.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase