Sunrise Systems, Inc. ยท 1 day ago
Customer Support / Complaint Management
Franklin Lakes, NJ
Contract
Onsite
New Grad, Entry LevelSunrise Systems, Inc. is seeking a Customer Support / Complaint Management professional for a 12-month contract role. The primary responsibilities include administrative data collection, customer communication through various channels, and ensuring compliance with client policies.
Information Technology & Services
Hiring Manager
Ashwini M
Responsibilities
Data entry into excel spreadsheet
Contact information collection and documentation
Document information gathered
Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer
Ensures compliance with all client policies and procedures
Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer
Make Outbound calls to various customers to verify if field action notifications have been received
Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices
Maintain detail records of outbound calls such as representative names, titles, disposition of any products
Raise any escalated concerns to the next level of management
May perform other duties as required
Qualification
Required
Customer service phone skill set
Data Entry
Must have strong Microsoft Excel/Outlook skills
Experienced in customer service or complaint intake
Self-Motivated
Vlookup
High school degree required
Preferred
Experience in regulated industry is a plus
Associate degree preferred
Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred
Proficiency in Microsoft Office, specifically Word and Excel
Strong Verbal Communication skills
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
Founded in 1990
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
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