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Cox Enterprises · 1 day ago

Dealer.com Performance Manager

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $113K/yr

4+ years exp

Cox Automotive is a prominent player in the automotive industry, and they are seeking a Dealer.com Performance Manager to build and maintain relationships with external clients. This role focuses on ensuring client needs drive priorities and decisions, increasing product utilization, and managing revenue retention.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Responsible for external client and revenue retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio

Build upgrade/harvest revenue opportunities and maintain relationships with a portfolio of clients to ensure client goals are the driving force behind priorities, decisions, and activities with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity. Will carry a full and/or complex account load

Retain clients by engaging with each client through virtual screen share engagements and occasional onsite visits that increase product utilization, improved processes and client goal attainment to drive valuable insights to increase product utilization and improving client’s business processes and helps them meet their objectives

Build and develop strong working relationships with clients and all client staff at all levels from within the dealership

Works with ‘at risk’ clients, using Consultative strategies to identify and develop an action plan to turn around and retain the relationship

Identify key barriers and core problems with their client’s situations preventing them from meeting business objectives. By using independent thought and problem‐solving skills along with strategic insight to make recommendations to accomplish client goals

Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Proven ability to influence clients on how to use and leverage the capabilities of the product to meet their business objectives

Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results

Closely monitor system ‘red flags’/emergencies with clients and take immediate action

Improve existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients

Responsible for maintaining product knowledge and trainings, including new releases and enhancements to products in their direct AOR

Works Independently to identify and moderate complex issues

Conducts analysis using independent thought to make recommendations to clients to build ROI in the software

Serve as a point of assistance to new or lower-level PMs through job shadowing. May provide general guidance/direction or train new or less experienced performance managers

Performs full range of performance management responsibilities that typically requires processing and interpreting, more complex, less clearly‐defined client issues

Consistently able to maintain client relationships and internal metrics

Asked to assist or own special -projects including but not limited to Dealer workshops/webinars, product ownership, new hire training, Attend outside Vendor events (NADA, Digital Dealer, Etc.)

Complete internal tasks and trainings in a timely manner

All other duties as assigned

Qualification

Client engagementDigital marketing strategiesSales acumenMicrosoft SuiteRemote collaborationCustomer service skillsListening skillsProblem-solving skillsCommunication skillsSelf-starter

Required

Bachelor's degree in a related discipline and 4 years' experience in a related field

The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field

Ability to travel potentially 15%; exact amount may vary depending on client demands, most travel consists of in market and overnight and occasional weekends

To be employed in this role, you'll need to clear a pre-employment drug test

Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position

Preferred

4+ years experience in a retail automotive dealership setting

4+ years managing digital marketing strategies for a single rooftop or dealer group

Proven sales acumen

Requires in‐depth conceptual and practical knowledge of client engagement and experience in retail automotive and broadens capabilities through software utilization

Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems

Demonstrates openness to change and actively embraces new technologies to enhance operational efficiency

Ability to effectively work with all levels at an automotive dealership or dealer group

Track progress to help clients reach performance goals using software and collaboration with software partners

Demonstrate an expert level of both verbal and written communication in a way that retains audience engagement

Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke healthy debates

Strong client focus and strong customer service skills/approach

Persistent and proactive highly motivated self-starter passionate about client satisfaction

Ability to work remote, works independent with limited supervision with ability to proactively take on risk and follow departmental standard practices and procedures

Demonstrated ability to work in a highly collaborative atmosphere through remote sharing technologies

Ability and eagerness to learn complex technology and basic understanding of web-based systems