Capital One · 2 weeks ago
Senior Manager, GSOC Operations
Riverwoods, IL
Full-time
Onsite
Senior Level
$149K/yr - $170K/yr
5+ years expCapital One is a company that seeks to bring ingenuity, simplicity, and humanity to the industry. They are looking for a Senior Manager of GSOC Operations to oversee the day-to-day functions of their Global Security Operations Center, ensuring operational excellence and effective leadership across shifts.
Financial Services
No H1B
Responsibilities
Oversee and lead all aspects of Midwest GSOC daily operations across three shifts, ensuring operational continuity, effectiveness, and responsiveness 24/7/365
Ensure consistent adherence to standard operating procedures (SOPs), incident response protocols, and communication standards
Manage scheduling, staffing, performance, and development across shifts to ensure reliability, resilience, and engagement
Leverage metrics and dashboards to monitor shift performance, identify trends, and drive data-informed decisions
Partner closely with the Senior Manager of Strategy to operationalize training, quality assurance, and continuous improvement initiatives
Create a psychologically safe environment that encourages learning from mistakes, innovation, and proactive problem solving
Recognize and celebrate individual and team contributions while addressing performance challenges with fairness and transparency
Provide direct leadership, coaching, and support to shift supervisors and their teams—empowering them to succeed while building a high-trust culture
Apply human-centric leadership principles, promoting empathy, open communication, professional development, and wellbeing across all levels of the GSOC
Act as the go-to leader for real-time GSOC operations, making sound decisions during escalations, critical incidents, and high-pressure situations
Serve as a key liaison with internal stakeholders and business partners needing real-time GSOC support
Qualification
Required
Bachelor's degree or military experience
At least 3 years experience leading a Security Operations Center, Emergency Response Center, or Call Center
At least 5 years of direct people leadership experience across shifts or teams
Preferred
4+ years experience leading a Security Operations Center, Emergency Response Center, or Call Center
6+ years of direct people leadership experience across shifts or teams
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Morningstar.com
2026-01-23
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2026-01-23
Company data provided by crunchbase