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Inceed · 1 day ago

IT Business Analyst - Salesforce

Charlotte, NC

Full-time

Onsite

Mid, Senior Level

$120K/yr - $150K/yr

5+ years exp

Inceed is a staffing direct placement firm that partners with companies to find skilled professionals. They are seeking an IT Business Analyst who will serve as the primary Salesforce administrator and a business process expert, collaborating with various teams to streamline workflows and drive efficiency.

ConsultingInformation TechnologyStaffing Agency

Comp. & Benefits

No H1B

Hiring Manager

Jared Daniels

Responsibilities

Serve as main Salesforce administrator: maintain, update, optimize, build dashboards, support users, and ensure best practices

Collaborate with Sales, Marketing, Manufacturing, Finance, HR, and Supply Chain teams to understand processes, gather requirements, and translate business needs into actionable solutions

Lead process improvement initiatives and technology projects: automate workflows, simplify processes, coordinate testing, and ensure projects are delivered on time and within budget

Provide troubleshooting, training, and support for Salesforce users to ensure system reliability and adoption

Build strong relationships across teams and external vendors to foster collaboration and alignment

Qualification

Salesforce.comBusiness process optimizationProject managementMicrosoft Power BIOracle EBSSAP ERPAnalytical skillsTroubleshooting skillsCustomer service skills

Required

5+ years of Salesforce.com experience, including administration and business process optimization

Bachelor's degree in Information Services, Business, or related field (or equivalent experience)

Experience developing, implementing, and supporting sales and marketing business processes and systems

Strong project management skills; PMI or Six Sigma certification a plus

Excellent analytical, troubleshooting, and customer service skills

Preferred

Experience with Microsoft Power BI for reporting and analytics

Prior experience with Oracle EBS or SAP ERP implementation/support

Technical background in IT systems, AI tools, or process automation

Familiarity with multi-site manufacturing or cross-functional collaboration

Benefits

Comprehensive health, financial, and wellness benefits, including medical, dental, vision, life and disability insurance, 401(k) with company contribution, tuition reimbursement, and support for mental health and caregiving.

Comprehensive support for employees and families, including tuition reimbursement, 529 college savings with company match, fertility and family-building assistance, mental health resources, and backup care.