Expedia Group · 1 month ago
Senior Manager - Customer Strategy (Brand Expedia)
Washington - Seattle Campus
Full-time
Onsite
Senior Level
$155K/yr - $217K/yr
6+ years expExpedia Group is a leader in global travel, designing innovative technology to enhance travel experiences. The Senior Manager will lead strategies focused on customer acquisition and retention, collaborating across teams to improve customer engagement and satisfaction.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Partner cross-functionally with marketing and product teams to establish and deliver customer growth goals
Lead strategies to drive growth and new customer acquisition across priority segments
Strengthen loyalty and retention by evolving programs and expanding global opportunities
Define and deliver a best-in-class customer service strategy that supports long-term growth
Champion customer experience enhancements that improve satisfaction and profitability
Qualification
Required
Bachelor's degree and 8+ years of experience or Master's degree and 6+ years of experience
Demonstrated experience in strategy and project execution
Strong track record in shaping and executing customer-centric strategies in a B2C context, with a passion for delivering exceptional experiences
Ability to balance strategic thinking with a bias for action on execution of end-to-end deliverables
Can lead, run & mobilize multiple stakeholders (including top executives) and balance multiple demands in a multifaceted fast-paced environment
Ambitious, self-aware, and high-ownership mindset
Excellent problem solver with ability to synthesize and present complex concepts to both executive leadership and operational teams
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
PhAndroid.com
2026-01-07
2026-01-07
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