Santa Clara County Housing Authority ยท 5 days ago
Senior Client Services Specialist
San Jose, CA, US
Full-time
Onsite
Senior Level
5+ years expSanta Clara County Housing Authority is seeking a Senior Client Services Specialist to administer rental assistance programs. The role requires balancing technical expertise with exceptional customer service in a fast-paced environment.
GovernmentReal EstateRental PropertyResidential
Responsibilities
Perform a variety of complex and specialized functions in administering rental assistance programs
Address sensitive and evolving situations
Balance technical program expertise with a commitment to establishing meaningful customer service relationships
Cultivating a welcoming and supportive environment for our diverse community
Navigating frequent contact with the public and Agency staff
Qualification
Required
An Associate's degree with coursework in liberal arts, humanities, social work, business, or public administration or related field
Five (5) years of responsible experience in caseload management with assisted housing or other social services programs and customer service
A minimum of one (1) year of lead experience providing training and technical assistance
Preferred
Bilingual Proficiency: The ability to speak, read, and write fluently in Spanish or Vietnamese
Customer/Client Service
Effective Communication Skills
De-escalation and Conflict Resolution
Problem-Solving
Adaptability and Flexibility
Technical Skills
Company
Santa Clara County Housing Authority
Santa Clara County Housing Authority is a public agency that offers property development and rental services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase