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KeyBank · 1 week ago

Infrastructure Project Manager (ServiceNow)

Brooklyn, OH

Full-time

Hybrid

Mid, Senior Level

$79K/yr - $146K/yr

5+ years exp

KeyBank is a national financial services company, and they are seeking an Infrastructure Project Manager to oversee large, high-priority projects that impact multiple Lines of Business. This role involves managing projects from conception to implementation while ensuring adherence to quality standards and effective communication with stakeholders.

Banking

Responsibilities

The Infrastructure Project Manager is responsible for overseeing one or more high-impact projects within a fast-paced, dynamic environment. This role may require the direction of third-party resources and virtual teams, ensuring alignment with organizational objectives across multiple Lines of Business and functional areas. Projects led by the Infrastructure Project Manager are often complex, may involve executive sponsorship, steering or advisory committees, and can extend over multiple years

Key responsibilities include development of business cases, facilitating project registration, consolidation, and prioritization, and creating comprehensive funding plans

The Infrastructure Project Manager administers pipeline checkpoints to drive project delivery and proactively mitigates or resolves bottlenecks to ensure smooth progression

This position is accountable for defining and managing project scope and objectives, handling scope changes, establishing requirements, and ensuring deliverables align with the value proposition and business goals of diverse stakeholder groups

The Infrastructure Project Manager develops integrated project plans, identifies and manages dependencies and critical paths, and tracks/report milestones and overall project status

A critical component of the role is ensuring that any potential impacts on external client experience are proactively addressed in project solutions and plans. The Infrastructure Project Manager estimates and tracks resource needs, determines requirements for additional staffing and vendor support, manages onboarding and offboarding, and monitors vendor performance for labor resources

Financial management duties include drafting and submitting project budget proposals, recommending budget adjustments as needed, conducting cost forecasting, tracking actual expenditures, and reporting variances. The Infrastructure Project Manager is also responsible for identifying, tracking, escalating, and resolving issues and conflicts, performing impact analyses, prioritizing tasks, managing dependencies, and escalating risks with appropriate corrective or mitigating actions

The Infrastructure Project Manager tailors project management methods and metrics to fit project needs, administers configuration management and version control, adheres to organizational project policies and standards, performs project assessments, coaches and mentors project teams, and manages deliverable reviews and sign-offs

Effective communication is essential; the Infrastructure Project Manager leads communication planning, execution, and reporting with project teams and liaises with key stakeholders. The role supports the development and implementation of change management strategies, including communication and training initiatives, and manages project documentation and knowledge transfer to operational teams

Additionally, the Infrastructure Project Manager conducts lessons-learned reviews to inform future project success and oversees the execution of vendor contracts, ensuring strict adherence to contractual provisions

Qualification

ServiceNowRisk ManagementProject ManagementChange ManagementFinancial ManagementLeadershipCritical ThinkingCommunication SkillsProblem Solving

Required

Bachelor's Degree or equivalent work experience required

5+ years of project management experience required

Proficiency in risk management and organizational change management methodologies and techniques

Ability to identify and recommend alternative solutions when necessary

Ability to establish and maintain trusted advisor relationships with stakeholders

Ability to deliver effective presentations to all levels of management

Experience in coordinating complex ServiceNow workstreams across enterprise programs, including managing risks, dependencies, and inter-team interdependencies