Nationwide Children's Hospital · 1 month ago
Patient Accounts Representative - Customer Service
3700 Corporate Drive, Columbus, OH
Full-time
Onsite
Mid Level
4+ years expNationwide Children's Hospital is seeking a Patient Accounts Representative to assist patients and families with billing inquiries and payment collection. The role involves addressing concerns, negotiating payment arrangements, and collaborating with various stakeholders to resolve billing issues.
ChildrenHealth CareMedical
Responsibilities
Addresses concerns and questions and resolves issues and complaints in a timely manner
Communicates with patients to discuss billing questions and payment options. Negotiates payment arrangements and helps families obtain financial assistance
Collaborates with collection agencies, insurance companies, and internal departments to collect payments
Processes all “Returned Mail” – including skip tracing and contacting doctor’s offices for information
Assists in resolving payer problems and billing and reimbursement issues
Maintains patient records and ensures confidentiality of sensitive information
Qualification
Required
High school diploma or GED
Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, CPT and ICD9 coding, and reimbursement regulations and policies of third-party payers
Ability to relate to diverse age and demographic backgrounds
Knowledge of Healthy Start, BCMH, AEMA and Financial Assistance
The ability to do data entry and work a calculator
Problem identification and problem solving skills
Excellent interpersonal, verbal, and written communication skills
Excellent organization skills and the ability to comprehend and follow written and verbal instructions
Four years' experience in customer service
Two years' experience in medical billing and claims follow-up
One year experience working on a mainframe computer
Experience using Outlook, Word and Excel
Preferred
Associates degree
Company
Nationwide Children's Hospital
Nationwide Children’s, we are creating the future of pediatric health care. We consider every detail. Every decision. Every aspect
10001+ employees
H1B Sponsorship
Nationwide Children's Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (24)
2023 (22)
2022 (16)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$4.1MKey Investors
National Institute of Neurological Disorders and StrokeNational Heart, Lung and Blood Institute
2024-03-04Grant· $4.1M
2023-09-19Grant
Leadership Team
Chet Kaczor
Senior Vice President Operations
Recent News
2026-01-03
Company data provided by crunchbase