The Facilities Group · 5 days ago
Customer Service Representative (AM Shift, Full Time)
Ypsilanti, MI, US
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrThe Facilities Group is seeking a Customer Service Representative to become a part of their team. The role involves managing a high call volume, scheduling appointments, providing administrative support to vendors, and ensuring customer inquiries and complaints are addressed efficiently.
Building MaintenanceFacilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Able to utilize Service Channel to schedule appointments
Follow up on past due invoices/accounts receivable
Monitor email and respond in a time efficient manner
Data entry
Resolve customer complaints in a timely manner
Follow up to ensure any concerns are resolved
Perform other duties as assigned
Qualification
Required
Able to utilize Service Channel to schedule appointments
Follow up on past due invoices/accounts receivable
Monitor email and respond in a time efficient manner
Data entry
Resolve customer complaints in a timely manner
Follow up to ensure any concerns are resolved
Perform other duties as assigned
Able to work in a fast-paced environment
Proficient computer skills (Outlook, excel, work)
Proven customer support experience
Strong attention to detail
Excellent communication and ability to work under pressure
High school diploma or equivalent
Pass background check
Benefits
Medical
Dental
Vision
PTO
FSA
401k with company match
Company
The Facilities Group
The Facilities Group partners with the premier local, regional and national facility maintenance providers while maintaining brand legacy
Founded in 2020
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0MKey Investors
Greenbriar Equity GroupMorgan Stanley Private CreditRevolent Capital Solutions
2022-02-08Private Equity
2021-10-06Series Unknown
2020-01-01Seed· $0M
Leadership Team
Bryson Raver
Chief Executive Officer, Founder, and Board of Directors
Recent News
Company data provided by crunchbase