Guild · 6 days ago
Program Manager - Assertive Community Treatment (ACT)
Saint Paul, MN
Full-time
Onsite
Mid, Senior Level
$70K/yr - $85K/yr
5+ years expGuild Services is a Minnesota not-for-profit organization that empowers those living with mental illness and/or experiencing long-term homelessness. The ACT Program Manager leads a multidisciplinary team in delivering high-quality, evidence-based services that promote safety, stability, and meaningful community living.
Career PlanningEdTechEducation
Responsibilities
Lead and support ACT Team Leaders in defining shared responsibilities and effective team functioning
Provide clinical consultation and guidance to address complex mental health and chemical health needs
Engage staff in change management, continuous improvement, and solutions-focused problem solving
Assess safety, risk, and vulnerability related to mental health symptoms, substance use, and environmental factors
Build rapport and trust with adults, youth, and families through compassion, respect, and authenticity
Balance independent decision-making with appropriate consultation and escalation of high-risk situations
Communicate clearly and effectively with clients, team, families, community partners, and medical providers
Manage competing priorities, meet deadlines, and adapt to rapidly changing service demands
Promote an inclusive, diverse, culturally competent, and respectful work environment
Support and exhibit Guild values of empowerment, dignity, collaboration, innovation, and perseverance
Other duties as assigned
Qualification
Required
Knowledge of mental illness and the needs of people with mental illness
Ability to develop and maintain, open, and approachable lines of communication with clients and staff, and provide a friendly environment for visitors
Demonstrated skill in participative management and supervision of staff
Community-based, recovery-oriented delivery models that align with agency mission
Knowledge of Minnesota statutes, DHS guidelines, county contracts, and policies governing ACT and Youth ACT services
Knowledge of ACT and Youth ACT fidelity standards and quality assurance expectations
Program-level budget oversight, financial accountability, and productivity management
Integrated behavioral health care, including co-occurring mental health and substance use conditions
Community, social service, and natural support resources across Ramsey and Dakota Counties
Strong written and verbal communication skills, including composing, proofreading, and editing
Presentation and meeting facilitation skills
Ability to work as a proactive and positive member of a team to deliver quality services
Ability to maintain confidentiality of organization, personnel information, and client data
Ability to use sound judgment and maintain healthy professional boundaries
Analytical and problem-solving skills
Ability to meet deadlines and set priorities
Proficiency with a variety of web-based software and databases, including Microsoft Office Suite
Bachelor's degree in the behavioral sciences (we will consider candidates with significant relevant work experience in place of a degree)
5 years of experience leading the provision of services to people with mental illness is required (3 years of which must be in housing-related work)
Previously professional experience providing supervision to employees
Must not be actively receiving services from Guild and must not have received services within the last two years
A valid Class ‘D' Driver's License, reliable vehicle, satisfactory driving record and necessary insurance
Must be willing to work some evenings and weekends as needed
Preferred
Master's degree in the behavioral sciences
Licensed as an independent mental health professional
Benefits
Medical, dental, and vision coverage
Flexible spending
HSA
Short and long-term disability
Paid Time Off
Paid holidays
Wellness hours
403(b)
Life insurance
And more
Company
Guild
Guild is a learning platform that offers classes, programs, and degrees for working adults.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$643.17MKey Investors
Wellington ManagementGeneral CatalystFelicis
2022-06-02Series F· $264.67M
2021-06-02Series E· $150M
2019-11-13Series D· $157M
Leadership Team
Bijal Shah
Chief Executive Officer
Jessica Rusin
Chief Technology Officer
Recent News
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2025-12-30
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2025-10-21
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