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Source One Technical Solutions · 1 week ago

End User Support Technician

Sacramento, CA

Full-time

Onsite

Entry, Mid Level

$30/hr - $30/hr

2+ years exp

Source One Technical Solutions is seeking experienced technicians to provide IT operational support for a major utilities company. The technician will be responsible for supporting Windows 11 Lifecycle and performing various operational duties including technical hardware and software assistance, user support, and inventory services.

ConsultingPharmaceuticalRetailStaffing Agency

No H1B

Responsibilities

Work on-site at office locations

Occasionally drive personal vehicle between office locations

Provide Technology Support for Windows 11 Lifecycle

Perform computer user data and software inventory services

Perform lifecycle replacement computer services

Provide computer technical hardware & software assistance

Perform user, hardware, software inventory services

Perform conference room technical support services

Perform committee and board meeting technical support

Complete assigned tasks in Ticketing System

Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support

Maintaining client support during business hours

Ensuring assigned tickets in ticketing system are processed and completed

Qualification

Windows 11 supportTechnical support experienceComputer hardware assistanceImaging experienceServiceNow experienceCompTIA TechnicianSoftware installs experienceCommunication skillsCollaboration skillsWritten communication skills

Required

Must have strong communication, written and collaboration skills

Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution

Must have provided technical support in the last 3 years

Must have experience in troubleshooting and working with Windows 11 RFTP 322

Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain

Must have a minimum of 2 years of experience with Windows operating systems and user profile support

Must have a minimum of 2 years of imaging experience

Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment

Must have OS & Computer Hardware Lifecycle Replacement

Must have accessibility to a vehicle to fulfil travel requirements between Headquarters and East Campus location; both are in Sacramento, 7.4 miles apart