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Deepwatch · 5 days ago

Sr. Systems Administrator (ServiceNow)

Tampa, FL Hybrid

Full-time

Hybrid

Mid, Senior Level

$78K/yr - $97K/yr

3+ years exp

Deepwatch is a leader in managed security services, protecting organizations from cyber threats. They are seeking a highly capable Sr. Systems Administrator to own and operate the ServiceNow platform, ensuring seamless service delivery and supporting core IT systems.

Cloud SecurityCyber SecurityInformation Technology

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Own the ServiceNow platform, including configuration, licensing, vendor management, maintenance, and governance

Evaluate, propose, and implement new ServiceNow modules or capabilities

Set up new customers, maintain the existing environment, and offboarding customers

Build and update service catalog items, workflows, and automation

Manage user access, roles, groups, and permission models

Maintain data integrity across CMDB, incident, request, and change modules

Develop and optimize dashboards, reporting, and performance analytics

Perform routine platform upgrades, patches, and system health checks

Ensure platform security, compliance, and alignment with ITIL best practices

Manage the IT help desk queue and resolve internal employee issues

Serve as an escalation point for complex IT support issues across identity, endpoint, and SaaS management

Administer Okta, Google Workspace, Slack, Jira, and Kandji MDM environments

Support user lifecycle processes, identity management, and federation/SSO setup

Configure and maintain macOS devices and endpoint compliance through Kandji

Troubleshoot SaaS access, hardware, and connectivity issues across the organization

Support onboarding and offboarding processes in coordination with HR and Security

Participate in the IT on-call rotation and assist with incident response when needed

Qualification

ServiceNow administrationMacOS administrationGoogle WorkspaceOkta skillsSaaS managementServiceNow scriptingTroubleshootingCompliance frameworksCommunication skills