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Mountain America Credit Union · 1 week ago

Member Service Intern

Rexburg, ID

Internship

Onsite

Intern

Mountain America Credit Union is a leading financial institution focused on delivering exceptional member experiences. The Member Service Intern will assist the Member Service team in various projects aimed at improving branch operations and member satisfaction.

BankingFinancial ServicesMortgage

Culture & Values

Responsibilities

Assist VP of Member Service with new lobby management system rollout, including change management and communication planning

Conduct focus groups with different branch teams on effectiveness of lobby management system

Research industry best practices for branch operations and present findings to senior branch leadership

Analyze data and review organization financials to determine profitability of the branches

Make recommendations on goal structure for branch team members

Shadow Branch Leaders in branch operations

Perform needs analyses and review resources to ensure learning and development plans exist or are developed to support learning needs based upon culture, competencies, organizational strategy, and company goals

May also assist in reviewing employee engagement data to make recommendations on improving culture within specific teams

Qualification

Microsoft OfficeFinancial statements knowledgeAnalytical skillsOrganizational skillsCustomer service skillsInterpersonal skillsPresentation skillsProblem-solving skillsCommunication skillsSelf-starter attitude

Required

Current undergraduate in Junior or Senior year, enrolled in an accredited college or university, pursuing a degree in Business Management or Administration, or related field, and has an interest in the banking/financial services industry

Intermediate to Advanced skills in Microsoft Office (Outlook, Word, PowerPoint and Excel)

Basic working knowledge of or interest in financial statements, credit, lending and underwriting processes and principles

Strong interpersonal and customer service skills (written and verbal)

Must be creative, innovative and a self-starter with a positive, upbeat attitude

Ability to work effectively with people

Strong analytical and organizational skills

Strong presentation and communication skills, both verbal and written

Detail oriented with analytical, organizational and problem-solving skills

Perform and interpret needs analyses and translate the findings into actionable plans

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Close vision (clear vision at 20 inches or less)