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Estes Forwarding Worldwide · 6 days ago

Customer Information Analyst

Richmond, VA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions. The Customer Information Analyst is responsible for managing project management areas, documenting user requirements, and ensuring complete testing of the Transportation Management System (TMS). This role involves communication between business units and vendors, as well as quality control on TMS.

AutomotiveLogistics

No H1B

Hiring Manager

Bob McIntire

Responsibilities

Act as liaison between different business units relating to TMS changes

Prepare ongoing daily, weekly, and monthly project status reports and schedules

Manage communication related to user requests between users, management, and vendors

Assist with coordinating and scheduling user acceptance testing

Ensure quality control on TMS through constant testing and working with users to identify problem areas

Manage issues with TMS as they arise with our users via our Issue Ticketing System

Manage ongoing setup changes to TMS

Work with Training team to develop training material on new enhancements to TMS

Work with users on troubleshooting potential issues with the TMS

Develop tools and reports for various operational needs throughout the company

Foster environment that encourages employees to ask for new and innovative tools

Build different reporting tools as needed by station staff

Manage growing list of scheduled reports to the different business units

Manage process improvement and assist implementation of best practices. If processes need to be improved, provide examples and solutions. Voice issues and concerns in a constructive manner in order to foster and promote a positive work environment

Lead and encourage creative problem solving among the different business units

Develop positive and professional relationships with all Estes Forwarding Worldwide employees, customers, and vendors

Assist with monthly updates and annual reviews to ensure complete and accurate information presentation

Demonstrate a high level of professionalism at all times including business meetings, client dinners, training, and off site business functions

Address all issues in a timely manner that could impact the business in accordance to Federal laws including, workplace harassment, and discrimination, immoral and improper conduct

Comply with company C-TPAT and TSA security procedures

Perform other duties as assigned

Qualification

SQL query buildingMS ExcelMS AccessMS PowerPointMS WordMS VisioMultitaskingCritical thinkingProblem solvingTime managementCommunication skillsPresentation skillsDetail-orientedTeamwork

Required

Must be flexible, able to pay excellent attention to detail and work under pressure during periods of peak work volume

Working knowledge of MS Excel, Access, PowerPoint, Word, and Visio

Basic understanding of MS Excel formulas and report building

Proven ability to learn and work with new technology

Experience with SQL query building

Strong critical thinking and problem solving skills

Strong time management, organization, communication, and presentation skills

Consistently meet documented deadlines and objectives

Ability to multitask and prioritize work

Effective written and verbal communication skills. Must be able to clearly convey short and long-term defined goals

Ability to work independently or in a team setting, in a fast-paced environment

Must be mentally and emotionally capable of handling high stress environment

Ability to read, interpret, and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

Ability to read and interpret complex business and/or technical documents

Ability to write comprehensive reports and detailed business correspondence

Ability to work with groups of people such as other departments and communicate known concepts

Ability to present to a group of departments

Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis

Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems

Must be eligible to work in the United States

At this time, EFW will not sponsor a new applicant for employment authorization for this position