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Kitsap Credit Union · 1 week ago

Retail Growth Manager

Gorst, WA

Full-time

Onsite

Mid Level

$85K/yr - $106K/yr

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative committed to enhancing the financial wellbeing of its members and communities. The Retail Growth Manager will create and implement sales training, mentor staff, and foster a sales-oriented culture to improve member engagement and overall experience.

BankingFinancial Services

Responsibilities

Develop and deliver tools, sales aids, and processes to facilitate the acquisition, retention and cross-selling to profitable member segments as defined in the strategic plan

Provides sales expertise and actively works with management to clarify and define sales expectations and objectives that are aligned with overall credit union objectives

Meets with managers and staff to develop personal goals to achieve established sales targets

Performs ongoing individualized sales evaluations of staff performance, and works with managers to improve sales abilities and achievements

Partners with Sales/Marketing Department to establish monthly contests based on current business needs

Supports incentives for staff. Records and tracks results and coordinates payouts. Reports results to management with recommended enhancements as appropriate

Develop and implements member outreach sales scripts based on current Sales/Marketing lead generations to contribute to a standardized Member Experience

Meets with Retail Directors, VP Retail and VP of Sales, monthly to provide sales results, discuss barriers to success, and partners to make enhancements to achieve annual goals

Facilitate bi-monthly sales calls for Branch and Contact Center Management to address gaps in sales and service delivery

Evaluates existing products and make recommendations for changes, enhancements, or additions to the Product Development Committee

Oversees budget assigned to sales efforts