Boston Scientific · 1 week ago
Product Complaint Manager
Santa Clarita, CA
Full-time
Onsite
Mid, Senior Level
$104K/yr - $197K/yr
7+ years expBoston Scientific is a leader in the medical device industry, committed to transforming lives through innovative solutions. The Product Complaint Manager will oversee the Post Market Surveillance staff and ensure compliance with complaint handling processes and regulatory standards.
Health CareMedicalMedical Device
Responsibilities
Consistent, positive influence on the culture of the team, setting an example as a leader of high-quality work, effective communication, dealing with adversity, and solution-oriented thinking
Manages performance and professional growth and development of the staff through the PDC program and per BSC HR policies
Monitors daily work operations to achieve company, division and project goals by providing direction and guidance to staff and empowering them to do their best work
Maintain processes and procedures for ensuring compliance to corporate policies as well as external regulations and standards
Understanding and ensuring compliance to US & OUS regulatory requirements for medical devices for complaint handling and regulatory reporting
Participating in the Global Quality Community to lead large, highly impactful projects to improve post market quality across multiple divisions
Coordinating parallel tasks and meetings to drive collaboration of multi-site and multi-functional stakeholders to support project deliverables and timelines
Providing and presenting succinct, clear communication to senior leadership on deliverables, timelines and milestones
Influence change and align stakeholders to make decisions with limited information
Interacts with internal and external customers, by meeting regularly, responding to requests and explaining procedures
Coordinates and participates in escalation of adverse complaint trends or product issues
Ensure appropriate training is provided to the Post Market Surveillance staff
Recommends staffing or other necessary resources in order to achieve business goals and compliance requirements
Oversees the accuracy, completeness, and maintenance of the complaint records as it is documented in Global Complaint Management Database
Monitors internal and external indicators by reviewing reports and newsletters, reading organizational literature, meeting with peers and reading departmental reports
Qualification
Required
Bachelor's Degree
Minimum of 7+ years of medical device industry experience
Demonstrated ability to understand, shift and contribute to changing priorities
Preferred
Boston Scientific experience
Knowledge of US and international regulatory authority reporting requirements
Experience working with Competent Authorities
Strong management and communication skills
Project management experience
Effective team leadership experience
Experience with CRM products
Experience with Post Market activities
Vendor management experience
Company
Boston Scientific
Boston Scientific is a medical technology company that designs and develops medical devices to diagnose and treat a wide range of condition.
10001+ employees
H1B Sponsorship
Boston Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (114)
2024 (106)
2023 (93)
2022 (140)
2021 (111)
2020 (97)
Funding
Current Stage
Public CompanyTotal Funding
$10.02B2025-02-21Post Ipo Debt· $1.58B
2024-02-22Post Ipo Debt· $2.17B
2022-03-04Post Ipo Debt· $3.28B
Leadership Team
Michael Mahoney
Chairman, President & CEO
Daniel J. Brennan
Chief Financial Officer
Recent News
BioWorld Financial Watch
2026-01-16
2026-01-16
2026-01-16
Company data provided by crunchbase