Jackson · 5 days ago
Operations Leader, People & Production
Lansing, MI
Full-time
Onsite
Senior Level
5+ years expJackson National Life Insurance is seeking an Operations Leader, People & Production who will provide oversight and professional development for direct management reports. This role involves ensuring associate performance and development, managing service levels, and leading teams through peak volumes and large-scale changes.
Financial Services
Responsibilities
Responsible for the professional development of their leaders and oversight of team members through coaching, identification of development opportunities, and providing stretch assignments as desired
Responsible for manager and team performance including personnel actions such as hiring, onboarding, performance management, corrective action, and terminations
Monitors associate productivity and drives performance through manager oversight and accountability
Accountable for identification and implementation of action plans to improve the associate experience and engagement
Provides teams direction through goal setting that aligns with Operations and enterprise strategic goals. Evaluates goals on a regular basis and communicates changes as necessary
Oversees service-related problem analysis and escalated issue handling, including service resolution. Communicates directly with customers as necessary and provides excellent customer service support
Responsible for collaborating across Operations and with the Command Center to load balance resources and leverage the Strategic Support Program in support of Operations service health and strategic goals
Utilizes both real-time, on-going, and historical associate performance metrics to analyze business processes in order to support the active management of skills. Is expected to partner with Operations Process Engineers to address workflow related issues or obstacles that may be impacting performance
Monitors the development and ongoing maintenance of volume-related forecasting and ensures team’s alignment with Operation’s strategic goals
Escalates identified deficiencies in process, controls, training, and quality standards in support of manager and associate activity
Establishes and maintains strong working relationships across enterprise business management teams to promote and continually broaden the level of business knowledge and the impact of quality/process improvement initiatives, projects, and programs
Supports the development, compliance, documentation, and maintenance of standard operating procedures (SOPs) and training documentation and materials
Contributes to the implementation of new or modified processes & capabilities including training and communication approach
Consulted on project plans and contributes to the development of identifying key issues, problems, approaches, performance metrics, and resources required to support a technical or organic change
Understands Jackson's portfolio roadmap for the business and technical capabilities and partners with other key stakeholders
Consulted in the creation, planning, and adherence to departmental budgets
Assists staff with the processing of transactions and customer service support as business needs dictate
Performs other duties and/or projects as assigned
Qualification
Required
Bachelor's Degree in a business-related field or equivalent experience required
5+ years of business experience required
3+ years of management experience required
Preferred
Project management experience preferred
Insurance or financial services industry experience preferred
Company
Jackson
Jackson is a financial services company dedicated to helping people pursue financial freedom for life.
1001-5000 employees
H1B Sponsorship
Jackson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (9)
2022 (7)
2021 (10)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$1.55BKey Investors
TPGAthene
2026-01-06Post Ipo Equity· $500M
2023-03-06Post Ipo Equity· $550M
2021-09-20IPO
Leadership Team
L
Laura Prieskorn
Chief Executive Officer
Alison Reed
Chief Operations Officer
Recent News
Business Wire
2026-01-09
2026-01-06
Morningstar.com
2025-12-18
Company data provided by crunchbase