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Accenture · 2 months ago

Life Sciences Commercial Manager - Customer Engagement Transformation (Salesforce/Veeva)

Chicago, Accenture Tower, Corp

Full-time

Onsite

Mid, Senior Level

$94K/yr - $294K/yr

6+ years exp

Accenture is a leading global professional services company that helps organizations build their digital core and optimize operations. The Life Sciences Commercial Manager role focuses on managing complex workstreams and projects while driving patient-centric innovation and enhancing customer engagement through strategic consulting and technology enablement.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Manage a complex workstream or project, including solution design, approach, staffing and delivery (within timeline and budget)

Assist our Life Sciences clients with selecting, implementing and capturing value from new commercial platform ecosystems

Mentor and develop consulting and industry skills for junior team members, ensuring high-quality deliverables and outcomes

Build trusted relationships with client counterparts (primarily senior managers and directors) and serve as a key point of contact for client delivery

Lead workshops, working sessions, and team meetings, adapting leadership style to suit different audiences

Structure complex problem-solving efforts, ensuring recommendations align with client goals and bring in relevant industry perspectives

Anticipate client needs and proactively frame deliverables around business impact

Contribute to sales opportunities — scoping workstreams, responding to RFPs, drafting SOWs, and participating in orals

Partner with cross-domain leads to integrate Patient Services, Sales & Marketing, Data & AI, and CRM capabilities into cohesive client solutions

Translate strategic vision into actionable delivery plans, ensuring alignment across business, technology, and change management workstreams

Support client enablement by developing training materials, playbooks, and operational frameworks that ensure lasting adoption of solutions

Design and implement future-ready operating models, optimized business processes, and organizational structures that enhance commercial agility, scalability, and cross-functional alignment

Qualification

Salesforce Life Sciences CloudVeeva CRMLife sciences consultingPatient services hub designCRM transformationOmnichannel marketingData-driven sales enablementExecutive communicationStrategic recommendationsNavigating ambiguityFacilitation skillsTeam leadership

Required

6 years of experience in life sciences commercial or patient services consulting in the following areas:

Expertise in Salesforce Life Sciences Cloud or Veeva CRM

Expertise in at least one domain area (e.g., Patient Services hub design, CRM transformation, omnichannel marketing, data-driven sales enablement)

Track record of managing workstreams from design through delivery, including financial tracking and stakeholder management

Strong facilitation and executive communication skills

Applied knowledge of industry trends (digital health, AI/GenAI, personalized medicine, evolving CRM landscape)

Ability to connect strategic recommendations to tangible operational impact, with examples of delivering measurable improvements in commercial or patient service outcomes

Demonstrated comfort navigating ambiguity and adapting approaches in response to changing client priorities, market dynamics, or technology capabilities

2 years in a team leadership role