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Sciata · 4 days ago

Customer Service Representative - Benefits Counselor

United States

Contract

Remote

Entry Level

$23/hr - $23/hr

1+ years exp

Sciata is a company committed to enhancing the health, wealth, and careers of clients and their employees. They are seeking a Customer Service Representative - Benefits Counselor to support their operations, handling customer inquiries and assisting with enrollment in various life and health products.

Software

Responsibilities

Handle inbound telephone calls and document all interactions in SalesForce

Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email

Research customer inquiries and follow up with customers as needed via email or outbound phone calls

Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer

Request additional/missing information from the customer via written or verbal communication

Document client issues and escalate issues to appropriate parties to resolve

Ability to troubleshoot basic website errors/questions

Assist with enrolling customers in various life and health products

Ability and flexibility of working a scheduled day

Assisting customer with payments and payment related questions

Assisting customers with the claims and claims related processing

Qualification

LifeHealth LicenseCustomer Service ExperienceMS Office SuiteBilingual SpanishBilingual EnglishBasic Computer TroubleshootingCall Center ExperienceGroup Universal Life ExperienceMedicalDentalVision ExperienceAccidentCritical Illness ExperienceCommunication Skills