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Savills North America · 3 days ago

Client Services Coordinator

Detroit Metro

Full-time

Onsite

Mid Level

4+ years exp

Savills North America is a leading commercial real estate firm focused on helping clients thrive through effective space solutions. The Client Services Coordinator will support the Brokerage Team by managing client communications, assisting in presentations, and performing various administrative tasks to achieve business goals.

Real Estate

Hiring Manager

Ashley Tuohey

Responsibilities

Responsible for client interaction, as needed by brokers

Help provide administrative and graphics support in producing client prospect pitches and presentations

Create and produce surveys

Coordinate on/offsite meetings including scheduling appointments, keeping calendars, and arranging travel itineraries and meeting room reservations

Perform accounting functions which may include preparation of expense reports, invoices, and billings

Knowledge and understanding of the commercial real estate business and terminology; including basic knowledge of leases, commission agreement, Request for Proposals (RFP’s)/Request for Information (RFI’s) and Letters of Intent (LOI’s)

Maintain Savills brand, product, office and client messaging and consistency by applying templates to produce marketing materials including flyers, proposals, tour books, maps, floor plans and qualification packages

Utilize LinkedIn, and other sales management and/or marketing tools to assist brokers in tracking information

Update and maintain various information databases

Manage marketing email communications to clients and prospects. Management of e-blasts

Work in cooperation with other Associates/Coordinators on large projects, during downtime, or as assigned by the Office Administrator or Branch Manager

Enter, manage and track real estate listings in systems

Schedule Broker Tours

Qualification

Commercial real estate knowledgeMicrosoft Office proficiencyAdobe platforms proficiencyClient communicationTime managementAttention to detailLeadership skillsAdaptabilitySelf-starterWork ethic

Required

Utilize administrative, communication and technical skills to provide support for the Brokerage Team, assisting the team in achieving team/individual business goals and objectives

Assist with required client communication, including occasionally contacting clients through electronic means, written correspondence or on the telephone

Responsible for client interaction, as needed by brokers

Help provide administrative and graphics support in producing client prospect pitches and presentations

Create and produce surveys

Coordinate on/offsite meetings including scheduling appointments, keeping calendars, and arranging travel itineraries and meeting room reservations

Perform accounting functions which may include preparation of expense reports, invoices, and billings

Knowledge and understanding of the commercial real estate business and terminology; including basic knowledge of leases, commission agreement, Request for Proposals (RFP's)/Request for Information (RFI's) and Letters of Intent (LOI's)

Utilize LinkedIn, and other sales management and/or marketing tools to assist brokers in tracking information

Update and maintain various information databases

Manage marketing email communications to clients and prospects. Management of e-blasts

Work in cooperation with other Associates/Coordinators on large projects, during downtime, or as assigned by the Office Administrator or Branch Manager

Enter, manage and track real estate listings in systems

Schedule Broker Tours

Effectively communicate and interact with brokers, staff, vendors, and clients

Proficient in Microsoft office and Adobe platforms

Consistently demonstrate a high level of performance and professionalism

Ability to multi-task and meet deadlines in a high-pressure environment

Excellent command of the English language, both verbal and written

Maintain discretion and exhibit sound decision making skills

Exhibit a high level of attention to detail

Self-starter and strong time management skills

Strong work ethic and positive attitude

Ability to adapt to company specific software

Ability to work with a diverse group of internal and external customers at all levels of an organization, to develop strong intercompany relationships cultivating collaboration across all business lines

Ability to adopt to changing environments and demands based on unique client and team needs

Independent judgment and strong time management skills

Demonstrates leadership skills, including ability to train new hires and Client Service Coordinators

Demonstrates Best Practice and Core Value compliance