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Focus on WD · 3 days ago

Microsoft Dynamics 365 SME

Los Angeles, CA

Contract

Onsite

Senior Level, Lead/Staff

$70/hr - $85/hr

8+ years exp

Focus on WD is seeking a highly experienced Dynamics 365 Subject Matter Expert (SME) to support their enterprise platform operations. The role involves issue resolution, minor configuration, and coordination across internal and vendor teams, with a focus on troubleshooting, system maintenance, data integration, and custom workflow development.

Staffing & Recruiting

Hiring Manager

Mark Gyles

Responsibilities

Provide expert-level support for the Microsoft Dynamics 365 platform, covering break-fix incidents, service requests, and platform enhancements

Troubleshoot user-reported issues across D365 modules, managing L2, L3, and L4 support needs

Collaborate with internal stakeholders and external vendors to ensure continuous service delivery and platform reliability

Assist with role-based access control , form behaviors , and record visibility configurations

Monitor and maintain platform health, supporting system updates and integrations in line with operational standards

Design and implement CRM integrations and data migration strategies for optimized system performance

Develop custom workflows , scripts, and perform advanced system troubleshooting

Manage and maintain databases using SQL Server

Build interactive Power BI dashboards and reports for business stakeholders

Customize Dynamics 365 using JavaScript for tailored solutions

Qualification

Microsoft Dynamics 365CRM integrationData migrationSQL ServerPower BIJavaScriptClear communicationProblem-solving mindset

Required

8–12 years' hands-on experience with Microsoft Dynamics 365

Proven expertise supporting multiple Dynamics modules across L2–L4 support tiers

Strong background in CRM integration and data migration strategies

Ability to design and deploy custom workflows and address complex technical issues

Experience with SQL Server for database reporting and maintenance

Skilled in Power BI dashboard creation and reporting

Proficiency in JavaScript for developing custom scripts and enhancements

Clear communication skills and the ability to collaborate across business and technical teams

Preferred

Experience supporting complex D365 environments and performing incident management across L2–L4 tiers

Strong background in CRM architecture, system troubleshooting, and minor enhancements

Experienced in integrations, data migration, and workflow customization

Strong problem-solving mindset and ability to operate with minimal direction

Experience coordinating with product vendors and managed service teams

Company

Focus on WD

Focus on WD: Your Trusted Partner in Workday Recruitment We are 100% dedicated to recruitment within the Workday ecosystem and proud to be an official Workday Staffing Partner.

Founded in 2015

London, England, GB

11-50 employees