CorCystems Managed IT Services ยท 4 days ago
IT Technical Project Manager
Ridgefield, CT
Full-time
Hybrid
Mid Level
$70K/yr - $100K/yr
3+ years expCorCystems is a Managed IT Services company located in Ridgefield, CT. They are seeking an IT Technical Project Manager to manage the daily aspects of assigned IT projects for clients and internally. The role involves planning, executing, and finalizing projects while ensuring timely delivery and high-quality standards.
Information TechnologySoftware
Responsibilities
Plan, execute, and finalize IT projects for clients according to strict deadlines and within budget. This includes setting project goals, managing detailed project plans, and defining clear deliverables
Manage process for new client onboarding and work with service delivery to ensure a smooth transition
Serve as the primary point of contact for clients during project implementation
Manage client expectations, provide regular status updates, and translate complex technical information into clear, non-technical language
Work as a liaison between the technical team and clients. Coordinate internal technical staff, external vendors, and other resources to ensure projects are properly staffed and tasks are completed on schedule
Adhering to project scope, goals, and deliverables. Track project budgets, identify changes to the scope, and manage costs throughout the project lifecycle to include change orders
Identify and analyze potential project risks and develop strategies to mitigate or manage them. Address and resolve project issues in a timely and effective manner
Create and maintain comprehensive project documentation, including project plan status reports, and client sign-offs. Provide regular reports on project progress to management
Ensure quality assurance checks of all projects
Conduct post-project meetings and evaluations to continually improve future processes and project success
Contribute to the development and streamlining of internal project management procedures
Maintain high level of client satisfaction
Work in a team and communicate effectively
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Regularly document processes and procedures related to duties and responsibilities
Responsible for entering all work, time and expenses in ConnectWise as they occur
Maintain certifications required for position
Strong organizational and project management skills with excellent attention to detail
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Ability to multi-task and adapt to changes quickly
Ability to de-escalate situations
Exceptional time management abilities and a proven track record of meeting deadlines
3+ years of experience in an IT project management role, preferably within an MSP environment
Demonstrated experience managing a variety of IT projects, such as: Cloud migrations (e.g., Microsoft 365, Azure), Network infrastructure implementations (e.g., firewalls, switching, Wi-Fi), New client onboarding
Strong knowledge of IT infrastructure, including servers, networking, cloud platforms (e.g., Azure), and Microsoft 365
Proficiency with project management software (e.g., ConnectWise)
Strong leadership, negotiation, and conflict resolution skills
A customer-focused and professional attitude for building strong client relationships
Self-motivated with the ability to work in a fast-moving environment
Qualification
Required
Plan, execute, and finalize IT projects for clients according to strict deadlines and within budget. This includes setting project goals, managing detailed project plans, and defining clear deliverables
Manage process for new client onboarding and work with service delivery to ensure a smooth transition
Serve as the primary point of contact for clients during project implementation
Manage client expectations, provide regular status updates, and translate complex technical information into clear, non-technical language
Work as a liaison between the technical team and clients. Coordinate internal technical staff, external vendors, and other resources to ensure projects are properly staffed and tasks are completed on schedule
Adhering to project scope, goals, and deliverables. Track project budgets, identify changes to the scope, and manage costs throughout the project lifecycle to include change orders
Identify and analyze potential project risks and develop strategies to mitigate or manage them. Address and resolve project issues in a timely and effective manner
Create and maintain comprehensive project documentation, including project plan status reports, and client sign-offs. Provide regular reports on project progress to management
Ensure quality assurance checks of all projects
Conduct post-project meetings and evaluations to continually improve future processes and project success
Contribute to the development and streamlining of internal project management procedures
Maintain high level of client satisfaction
Work in a team and communicate effectively
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Regularly document processes and procedures related to duties and responsibilities
Responsible for entering all work, time and expenses in ConnectWise as they occur
Maintain certifications required for position
Strong organizational and project management skills with excellent attention to detail
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Ability to multi-task and adapt to changes quickly
Ability to de-escalate situations
Exceptional time management abilities and a proven track record of meeting deadlines
3+ years of experience in an IT project management role, preferably within an MSP environment
Demonstrated experience managing a variety of IT projects, such as: Cloud migrations (e.g., Microsoft 365, Azure), Network infrastructure implementations (e.g., firewalls, switching, Wi-Fi), New client onboarding
Strong knowledge of IT infrastructure, including servers, networking, cloud platforms (e.g., Azure), and Microsoft 365
Proficiency with project management software (e.g., ConnectWise)
Strong leadership, negotiation, and conflict resolution skills
A customer-focused and professional attitude for building strong client relationships
Self-motivated with the ability to work in a fast-moving environment
Benefits
Medical
Dental/vision
Life insurance
Paid Holidays
A generous Paid Time Off policy
401k company match
Company
CorCystems Managed IT Services
Born in 2000, CorCystems, Inc. is an information system solutions company.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tony Demarco
Founder, President and CEO
Company data provided by crunchbase