SISL Global · 1 day ago
Network Support Specialist
Eagle, ID
Contract
Onsite
Entry, Mid Level
2+ years expSISL Global is seeking a skilled and proactive Network L2 Support Engineer to join their IT Infrastructure team. The role involves providing second-level support for network operations to ensure the stability and efficient operation of network systems that support core organizational functions.
Information Technology & Services
Responsibilities
Monitor, troubleshoot, and resolve incidents and service requests related to LAN/WAN, firewalls, switches, routers, and wireless infrastructure
Escalate complex issues to L3 support or vendor teams as necessary
Perform routine maintenance and updates on network devices and services
Work with ticketing systems (e.g., ServiceNow, Remedy) to manage and track incidents and changes
Support network implementations and upgrades in coordination with project and engineering teams
Maintain documentation for network topology, configurations, and processes
Monitor network performance and generate periodic reports for analysis and improvement
Assist in maintaining security standards, including firewall policies and VPN configurations
Provide support during planned maintenance and unexpected outages, including participation in on-call rotation if applicable
Liaise with ISPs and third-party vendors for troubleshooting and service management
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
2–5 years of hands-on experience in network support or administration
Solid understanding of networking protocols and concepts (TCP/IP, DNS, DHCP, VLANs, etc.)
Experience with enterprise networking equipment (Cisco, Juniper, HP, etc.)
Familiarity with firewalls, VPNs, and wireless access point configurations
Working knowledge of monitoring tools (e.g., SolarWinds, PRTG, Nagios)
Basic understanding of ITIL framework and service management processes
Good analytical and problem-solving skills
Excellent communication and documentation abilities
Preferred
CCNA or CCNP (Cisco Certified Network Associate/Professional)
CompTIA Network+
ITIL Foundation
Company
SISL Global
SISL Infotech is a market-leading IT infrastructure reseller and systems integrator with operations in EMEA / NAM / LATAM / APAC : - data centre & cloud solutions - network connectivity & security services - managed helpdesk & other IT services - professional services - software licensing solutions - IT asset management solutions - business intelligence & analytics tools - digital workspace solutions, and - IT supply chain services to public and private sector organisations.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase